Exceptional Customer Experience Jobs in New York City, NY

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Looking for Exceptional Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the New York City, NY area.

Assistant Accountant

Company: Teneo

Location: New York, NY

Posted Jul 21, 2025

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting,…

HVAC & Refrigeration Repair Technician

Company: Hogsalt New York

Location: New York, NY

Posted Jul 21, 2025

Must have a valid driver's license. Minimum of 2 years in-field experience with commercial HVAC and Refrigeration. Perform repairs in the following areas.

plumber

Company: fox mechanical corp

Location: Queens, NY

Posted Jul 21, 2025

Junior mechanics minimum 3 years of experience. Mechanics minimum 5 years of experience.

Associate Manager, Customer Success

Company: DoorDash USA

Location: New York, NY

Posted Jul 21, 2025

Track accounts through engagement data (via tools like Looker and Totango) to identify churn risk and work proactively to eliminate that risk.

Woodshop Supervisor

Company: Arsenal New York

Location: Long Island City, NY

Posted Jul 21, 2025

Must be able to read, understand and mark up shop drawings for design and carpentry departments. You should be an expert in woodworking, cabinet making, work…

Project Manager Information Technology

Company: Hospital for Special Surgery

Location: New York, NY

Posted Jul 21, 2025

A bachelor’s degree at a 4-year institution; preferred majors in computer science, healthcare. Track all issues and risks with the appropriate tools.

Carpenter

Company: 212 Builders Inc

Location: New York, NY

Posted Jul 21, 2025

Valid driver’s license is a plus. Use a variety of hand tools and power tools safely and effectively. Read and interpret blueprints, technical drawings, and…

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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