Exceptional Customer Experience Jobs in New York City, NY

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Looking for Exceptional Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the New York City, NY area.

Plumber

Company: Quick & Clean HVAC

Location: Fresh Meadows, NY

Posted May 09, 2025

Valid driver's license for commercial driving purposes. Use hand tools, power tools, and pipe threading equipment effectively.

Scribe

Company: Lehigh Valley Hospital

Location: Dickson City, Pennsylvania

Posted May 11, 2025

Assistant Patient Care Manager (RN), Outpatient Digestive Health, Redwood City - Full Time, 10-hour Days (8am-6:30pm)

Company: Stanford Health Care

Location: Redwood City, CA

Posted May 10, 2025

Ability to develop programs and lead process improvement projects. Typically assigned responsibility for supervising patient care staff and operations for an…

Analyst, Privacy

Company: NBCUniversal

Location: New York, NY

Posted May 09, 2025

Review technical and operational documentation to understand how personal data is used and shared and assist in the application and documentation of legal…

Manager, Government Affairs

Company: Macquarie Group Limited

Location: New York, NY

Posted May 09, 2025

Strong understanding of United States and Americas-wide government institutions at the federal, state, and local levels.

Construction Assistant Project Manager

Company: MDG Design & Construction

Location: Bronx, NY

Posted May 09, 2025

Manage the flow of information between the field, office, and senior management to assure that components and systems are incorporated in accordance with the…

Senior Accountant - Private Markets Implementations

Company: SS&C

Location: New York, NY

Posted May 09, 2025

Test and validate system configurations to ensure accurate output across modules (capital calls, distributions, NAVs, etc.). CPA, CFA or candidate is a plus.

Construction - Labor Compliance Monitor

Company: MDG Design & Construction

Location: New York, NY

Posted May 09, 2025

We are seeking numerous *Labor Compliance Field Monitors* to join our construction team on our Affordable Housing construction projects in East Harlem and…

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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