Exceptional Customer Experience Jobs in Remote

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Looking for Exceptional Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Remote area.

Solution Architect – Azure Cloud Migration

Company: Gorilla Logic

Location: Remote

Posted Jan 30, 2025

Gorilla Logic is seeking an experienced Solution Architect with deep expertise in Azure cloud migration. The role involves 80% client-facing billable efforts and 20% internal non-billable contributions. Key responsibilities include cloud strategy and solution design, technical leadership and delivery, and sales and business development support. The ideal candidate should have 10+ years of experience in cloud engineering, proven expertise in Azure cloud migration, infrastructure as code, automation, and security best practices. Gorilla Logic offers remote work flexibility, impactful projects, continuous learning opportunities, a collaborative culture, and competitive benefits.

Sales Engineer (APAC)

Company: Aerospike

Location: Remote

Posted Jan 30, 2025

Aerospike, a leading real-time database provider, is seeking a sales engineer to assist in selling their products. The ideal candidate should have strong technical knowledge, excellent communication skills, and the ability to work under pressure. They will be responsible for preparing technical presentations, discussing customer needs, collaborating with sales teams, and generating sales leads. Linux experience, databases knowledge, and coding skills are required. Previous experience with Aerospike or similar databases is preferred. Aerospike is an equal opportunity employer.

Project Manager

Company: DISCO

Location: Remote

Posted Jan 30, 2025

DISCO Project Managers collaborate closely with clients to maximize their use of the DISCO product for eDiscovery and investigations. They serve as primary points of contact, managing client data throughout the eDiscovery lifecycle, and build strong relationships with clients. They communicate project milestones, design review workflows, and provide expert advice on best practices. They work with cross-functional teams to address challenges and contribute to the continuous improvement of DISCO's offerings. The role requires 5+ years of eDiscovery project management experience and working knowledge of industry-standard eDiscovery platforms. DISCO offers a competitive salary, RSUs, flexible PTO, and opportunities for growth in a company revolutionizing the legal industry.

Enterprise Technical Account Manager

Company: Red Canary

Location: Remote

Posted Jan 30, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set new standards in the industry. The company values doing what's right for customers, being kind and authentic, delivering great quality, and being relentless. The Enterprise Technical Account Manager role involves acting as a technical liaison with enterprise customers, working closely with Sales and Customer Success, and driving innovation on the Red Canary platform. The role requires 3+ years of enterprise experience, strong understanding of technology and security products, and excellent communication skills. The targeted base salary is $100,200 - $120,000 per year, with additional benefits including 100 paid premiums, health and wellness programs, fertility benefits, flexible time off, paid parental leave, pre-tax plans, and a flexible work environment.

Player Social Coordinator ( Seasonal)

Company: Major League Baseball

Location: Remote

Posted Jan 30, 2025

Major League Baseball is seeking a social media content specialist to assist in creating and distributing original content for MLB players' social media accounts. The ideal candidate should have a strong understanding of baseball, experience in social media content creation, and the ability to work well in teams or independently. The role involves following games, working with live content creators, sifting through content, tracking postings, communicating with players, and collaborating with design and video teams. The pay range is $22-$25 per hour. MLB is an equal opportunity employer committed to diversity and inclusion.

DBA

Company: Recharge

Location: Remote

Posted Jan 30, 2025

Recharge is a leading subscription platform for ecommerce brands, empowering them to manage subscriptions, create dynamic customer experiences, and evaluate business performance. They serve over 20,000 merchants and 100 million subscribers, including popular brands like Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie. Recharge is recognized by Deloitte's Technology Fast 500 and is a Great Place to Work Certified company. They are currently seeking a DBA with 4+ years of experience in database design and support, proficient in SQL, and familiar with cloud platforms like GCP, AWS, or Azure. The role involves supporting database efficiency, implementing new technologies, and working with a stack including GCP, Kubernetes, CloudSQL, MySQL, PostgreSQL, Snowflake, Fivetran, Terraform, Ansible, Docker, Nginx, Redis, Elasticsearch, Python, Flask, Jinja, ES6, Vue.js, Snowflake, Looker, and Matillion. The compensation range is competitive, with a hiring range of $112,000 - $140,000 in the US and $88,000 - $110,000 in Canada. Benefits include medical, dental, vision plans, retirement plan with employer contribution, flexible time off, paid parental leave, and remote life and merchant stipends.

Associate, UM Optimization

Company: Oscar Health

Location: Remote

Posted Jan 30, 2025

Oscar Health is hiring an Associate UM Optimization to join their Optimization team. The role involves working cross-functionally with business and technical stakeholders, leading the design, optimization, and implementation of processes to support organizational goals. The candidate will report to the Manager of Process Improvement and must reside in one of the specified states. The role offers a competitive salary and benefits package, including unlimited vacation, performance bonuses, and employee benefits. The ideal candidate will have 3+ years of work experience in operations, health insurance, data analysis, engineering, or consulting, with proficiency in data software like Excel and end-to-end project management. Familiarity with process improvement methodologies such as Lean Six Sigma and Theory of Constraints is a plus. Oscar Health values diversity and equal opportunity, fostering an environment where employees can be their authentic selves.

Specialist, Systems and Workflow Excellence

Company: Synapse Health

Location: Remote

Posted Jan 30, 2025

Synapse Health, founded in 2016, is revolutionizing the DME industry with tech-based solutions. They are seeking a Specialist Systems and Workflow Excellence to optimize systems and workflows, ensuring they align with business objectives and compliance standards. The role involves evaluating workflows, partnering with IT and operations teams, developing process maps, and ensuring adherence to healthcare regulations. The ideal candidate will have an Associates Degree in Healthcare Administration, Business Information Systems, or a related field, along with 24 years of experience in workflow analysis, systems optimization, or process improvement within the healthcare industry. DME experience is preferred. Synapse Health offers professional growth opportunities, a healthy work-life balance, and comprehensive benefits.

Sales Engineer (West Coast)

Company: Aerospike

Location: Remote

Posted Jan 30, 2025

Aerospike, a leading real-time database provider, is seeking a sales engineer to assist in selling their products and services. The ideal candidate should have extensive knowledge of technical products, excellent communication skills, and the ability to work under pressure. They will be responsible for preparing technical presentations, discussing equipment needs with customers, collaborating with sales teams, and generating high-quality sales leads. The role involves setting and achieving sales goals, training other sales team members, and providing customer support. Preferred skills include experience with databases like Aerospike, Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, and knowledge of cloud platforms like AWS, Microsoft Azure, and Google Cloud. Strong coding skills in languages like Java, C++, Python, Go, etc., are also required.

Business Development Sales Manager

Company: brightwheel

Location: Remote

Posted Jan 30, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by enabling teachers to spend more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking an experienced Outbound Business Development Sales Manager to lead a team of BDRs, exceed sales goals, and create a positive team culture. The ideal candidate should have at least 2 years of BDR experience, phone-based cold calling experience, and a proven track record in managing and motivating sales teams.

Senior Software Engineer (Kotlin/Java)

Company: Zencoder

Location: Remote

Posted Jan 30, 2025

Zencoder is seeking a Senior Software Engineer to join their innovative team. The role involves developing AI-driven solutions, including tools for code generation, chat assistance, code completion, docstring creation, unit test generation, and code repair. The ideal candidate will have over 10 years of experience in developing high-quality backend solutions in Java or Kotlin, a strong understanding of programming languages and environments, and experience in DevOps principles and practices. The opportunity offers impact, growth potential, high talent density, equity participation, and flexibility. Zencoder is an equal opportunity employer committed to diversity and inclusivity.

Core AI Engineer

Company: Calix

Location: Remote

Posted Jan 30, 2025

Calix is seeking an experienced Core AI Engineer for a remote position in the US or Canada. The role involves developing and deploying end-to-end Gen AI applications, working on advanced AI solutions, and building scalable high-performance AI systems. Key responsibilities include designing production software components, developing data ingestion and pipelines, collaborating with data engineers, and automating model deployment. The ideal candidate should have a degree in Computer Science, 5+ years of AI/ML engineering experience, proficiency in deep learning frameworks, and experience with cloud platforms. Preferred skills include experience with multimodal AI systems, DevOps principles, and contributions to open-source AI projects.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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