Exceptional Customer Experience Jobs in Remote

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Looking for Exceptional Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Remote area.

FP&A Manager

Company: The Voleon Group

Location: Remote

Posted Jan 30, 2025

Voleon is a leading technology company in finance, utilizing advanced machine learning techniques. They offer competitive compensation, a supportive work environment, and opportunities for professional growth. The FP&A Manager will own the company's financial model, prepare detailed reports, and collaborate with cross-functional teams. Requirements include 5+ years of experience in FP&A, strong financial modeling skills, and proficiency in Excel and BI tools.

COMSEC Specialist

Company: TestPros, Inc.

Location: Remote

Posted Jan 30, 2025

TestPros, a successful IT technical support company established in 1988, is seeking a full-time employee with US citizenship and a Public Trust clearance. The role involves managing classified communication systems, ensuring compliance with FIPS and government COMSEC regulations, and coordinating with government agencies. The company offers competitive benefits including medical, dental, vision insurance, 401k retirement plan, and opportunities for professional growth.

Operations Performance Manager

Company: Cox Enterprises

Location: Remote

Posted Jan 30, 2025

The Cox Automotive Operations Performance Manager is a regional role covering Pennsylvania, New Jersey, Delaware, and Virginia. The position involves driving effective utilization of Cox Automotive Dealertrack and Xtime products, building relationships with dealers, and implementing process changes to optimize client experience. The role requires a bachelor's degree and 6 years of experience, with preference for in-region applicants. Benefits include a competitive salary, work-life balance, comprehensive healthcare, and professional development opportunities.

Security Engineer

Company: Makpar

Location: Remote

Posted Jan 30, 2025

Makpar is a team of innovators and consultants offering services in cybersecurity, cloud migration, IT project management, Agile transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Security Engineer with expertise in NIST 80053 security controls, risk and vulnerability management, and compliance with federal cybersecurity frameworks. The ideal candidate will develop and document System Security Plans, Plan of Action and Milestones, and Risk-Based Decisions, and work with developers to address security control families. Required qualifications include a minimum of 8+ years in IT, at least 5+ years in Information Security, relevant security certifications, in-depth knowledge of NIST 80053, RMF, FedRAMP, FISMA, and related federal security standards, understanding of networking, and experience with microservices-based architecture and AWS cloud platform. Makpar offers a great benefits package, excellent training, flexible work schedules, and a generous compensation package.

Senior Copywriter

Company: Lumin Digital

Location: Remote

Posted Jan 30, 2025

The Senior Copywriter at Lumin Digital is responsible for drafting original copy and editing existing content to support the company's content strategy, PR efforts, brand, product, and demand generation programs. The role requires an imaginative approach to copywriting, attention to detail, and collaboration with cross-functional teams in a fast-paced remote environment. Essential functions include writing original copy, collaborating with product, sales, client services, and other teams, editing and proofreading content, utilizing SEO principles, staying updated on content and social media best practices, and serving as a champion for the Lumin brand voice and writing style. The role offers growth opportunities and requires 10+ years of applicable writing experience, deep knowledge of content strategy, excellent writing and editing skills, interpersonal skills, time management, and organizational skills. A Bachelor's degree in Marketing, Journalism, Communications, or a related field is preferred. Lumin Digital is a trailblazer in digital banking solutions, fostering a culture of curiosity, innovation, trust, respect, and boldness.

Customer Success Specialist

Company: Veem

Location: Remote

Posted Jan 30, 2025

Veem is a financial technology company that empowers small and medium businesses by providing a transparent, relationship-based payment system. The company supports integration with major accounting software and is backed by top investors. Veem is seeking a Customer Support Specialist with a friendly, outgoing personality, customer support and sales experience in the financial sector, and a knack for listening to and empathizing with customers. The ideal candidate will provide exceptional customer support, track down and resolve issues, promote a customer-first environment, and become a Veem platform domain expert.

Account Executive, Southeast - Private Sector Sales

Company: Magnet Forensics

Location: Remote

Posted Jan 30, 2025

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in over 100 countries. They are looking for a sales professional with 5+ years of experience in a fast-paced, competitive market. The ideal candidate should have a track record of consistent quota achievement, a great understanding of complex sales processes, and technical aptitude. The role involves travel up to 30% of the time and requires residency in Atlanta, Virginia, North Carolina, South Carolina, Alabama, or Florida. Magnet Forensics offers competitive compensation, benefits, and a commitment to continuous learning and diversity.

Deal Desk Manager

Company: Entrata

Location: Remote

Posted Jan 30, 2025

Entrata, a global leader in property management software since 2003, is seeking a skilled Deal Desk Manager. The role involves facilitating deals, managing approvals, and providing expert guidance on deal structures and pricing models. Entrata offers a comprehensive software suite, a global team, and a culture that values diversity and innovation. The company provides competitive benefits, including flexible work options, comprehensive health coverage, retirement plans, and wellness initiatives.

Director, Startup & VC Placement

Company: Management Leadership For Tomorrow

Location: Remote

Posted Jan 30, 2025

MLT launched the Startups and Impact initiative in 2024 to promote equity and representation in the startup ecosystem, particularly for BIPOC and female founders and VC investors. The Director of Startup and VC Placement will be a key role in this mission, advocating for underrepresented talent, reimagining traditional placement processes, and building networks across the startup ecosystem, especially in NYC and the Bay Area. The role involves strategic talent advocacy, innovative placement design, trusted relationship building, internal collaboration, and leadership. MLT offers inspiring work, community, professional development, and a comprehensive benefits package. MLT is a national nonprofit committed to closing racial wealth gaps and advancing racial equity in the workplace.

Head of Asia Pacific

Company: Gowan Company

Location: Remote

Posted Jan 30, 2025

The Head of Asia is tasked with leading Gowan Crop Protection's growth strategy across the Asia region, which includes countries like India, China, Japan, Australia, and Vietnam. This role involves driving profitability, optimizing business structure, and building a strong product portfolio. The Head of Asia collaborates with global teams to ensure cohesive execution of strategies and long-term success. Key responsibilities include developing and implementing regional strategy, overseeing commercial operations, managing marketing and development, collaborating with global teams, ensuring regulatory coordination, promoting company culture, and providing financial and strategic oversight. The ideal candidate should have a Bachelor's degree in Agriculture Business Administration or a related field, an MBA or advanced degree is a plus. Extensive experience in agriculture or related industries, a strong commercial or operations track record, and fluency in English are required. The role involves 25-50% travel to the US and within the Asia region.

Senior Supply Chain Product Strategist

Company: Pigment

Location: Remote

Posted Jan 30, 2025

Pigment, founded in 2019, is a rapidly growing SaaS company offering an efficient Enterprise Performance Management platform. With over 480 employees across multiple global offices, Pigment has secured $393M in investment from top venture capital firms. The company serves notable clients like Unilever, Deliveroo, Gong, and Brex. Pigment is seeking a Supply Chain expert with 10+ years of experience and a proven track record in implementing Supply Chain Planning software. The ideal candidate should be an innovative thinker, collaborative leader, and understand both product development and client needs. Pigment offers competitive compensation, stock options, generous time off, and parental leave policies. The company culture emphasizes teamwork, continuous improvement, action, and humility.

ISSO

Company: TestPros, Inc.

Location: Remote

Posted Jan 30, 2025

TestPros, a successful IT technical support company established in 1988, is seeking a full-time cybersecurity professional with US citizenship and a Public Trust clearance. The role involves developing and maintaining security policies, conducting risk assessments, and providing security training. The company offers competitive benefits and is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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