Exceptional Customer Experience Jobs in Remote

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Looking for Exceptional Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Remote area.

HR Contractor

Company: Onit

Location: Remote

Posted Jan 29, 2025

Onit is a global leader in enterprise workflow solutions, offering services in legal compliance, sales, IT, HR, and finance. The HR Operations Specialist role is a temporary position that will support HR operations, employee experience initiatives, and system administration. Key responsibilities include maintaining accurate employee records, assisting with onboarding tasks, supporting HR projects, handling routine correspondence, and providing general administrative support.

Strategic Field Architect

Company: Halcyon

Location: Remote

Posted Jan 28, 2025

Halcyon, a cybersecurity company formed in 2021 by industry veterans, is seeking a Strategic Field Architect. This role involves leading proof-of-value engagements, designing testing strategies, collaborating with sales teams, conducting assessments, and managing field engagements. The ideal candidate should have 6+ years of experience in information security, expertise in ransomware and endpoint defense, strong scripting skills, and exceptional communication abilities. Halcyon offers comprehensive benefits including healthcare, 401k, disability coverage, flexible PTO, and a generous equity offering. The base salary range is $160,000 - $185,000.

Regulatory Affairs Sustaining Software with Robotics Support Consultant

Company: RQM+

Location: Remote

Posted Jan 29, 2025

RQM+ is a leading MedTech service provider with a global team of regulatory and quality experts. They offer comprehensive services including clinical trials, lab services, and reimbursement services. The company has deep expertise in all clinical specialties and works with top medical device manufacturers. The Regulatory Affairs Consultant role involves developing strategies, ensuring compliance with regulations, and leading cross-functional teams. Requirements include a Bachelor's degree, experience in Regulatory Affairs, and knowledge of AI, ML, robotics, cybersecurity, and threat modeling. RQM+ values its employees, offering a competitive compensation package and a focus on work-life balance.

Senior Partnerships Manager

Company: Redox

Location: Remote

Posted Jan 29, 2025

Redox is a company dedicated to revolutionizing healthcare through data exchange. They offer a full-service integration platform that securely and efficiently transmits healthcare data across a vast network of provider organizations and healthcare products. The Sr Partnerships Manager role involves building and maintaining relationships with key stakeholders at partner organizations, driving revenue growth, developing partnership strategies, collaborating with product and engineering teams, enabling partners, gathering market intelligence, and managing events. The ideal candidate should have 5+ years of experience in partner management, business development, or strategy within the healthcare tech industry, with a deep understanding of healthcare systems, regulations, and technology trends.

Sustainability Reporting Manager

Company: Lime

Location: Remote

Posted Jan 29, 2025

Lime, a leading global shared electric vehicle company, is seeking a Sustainability Reporting Manager to advance its commitment to a carbon-free future. The ideal candidate will have experience in sustainability reporting, preferably in the transportation or technology sectors, and a strong understanding of ESG reporting frameworks. They will lead the delivery of reporting strategy, ensure compliance with ESG regulations, and drive projects related to carbon inventories and sustainability initiatives. Lime offers competitive salaries, health and wellness benefits, flexible vacation policies, and professional growth opportunities.

Client Executive, SMC Southwest

Company: BlueVoyant

Location: Remote

Posted Jan 29, 2025

BlueVoyant is seeking an experienced SMC Client Executive to grow high velocity business relationships. The role involves engaging with prospective customers, building relationships with Microsoft SMC Operating Units and field sales teams, and driving pipeline growth. The ideal candidate should have at least 1 year of experience in selling security solutions, preferably Microsoft security solutions, and a bachelor's degree in information technology or a related field. BlueVoyant is a cybersecurity company that utilizes data analytics and technology to secure organizations and their supply chains.

Senior HR Account Manager (HR Generalist)

Company: Toku

Location: Remote

Posted Jan 29, 2025

Toku, a leading provider of compliance infrastructure for crypto companies, is seeking a Senior HR Account Manager. The role involves managing HR operations, client relationships, and complex regulatory matters. The ideal candidate should have 6+ years of HR experience, deep HR expertise, strong communication skills, and a startup mentality. Toku offers a remote-first work culture, competitive salary, equity, and an Apple laptop. The company is committed to diversity and equal opportunity.

Senior Software Engineer, Backend

Company: Life360

Location: Remote

Posted Jan 29, 2025

Life360 is a global company with over 50 million users, offering a range of safety features for families. The Location Cloud team, part of the Location Operating Group, develops and maintains core backend services for real-time location functionality. They are seeking a senior backend engineer with experience in distributed systems, Java, and cloud-native environments. The company values diversity and offers competitive benefits, including health insurance, mental wellness programs, and flexible PTO.

Customer Success Manager II - Mid-Market

Company: Lyra Health

Location: Remote

Posted Jan 29, 2025

Lyra Health, a mental health care company, is seeking a Customer Success Manager. The role involves managing relationships with mid-market employer customers, developing engaging campaigns, producing customer reports, collaborating with internal teams, and contributing to product roadmap planning. The ideal candidate should have 5+ years of experience in customer success, strong relationship building skills, intellectual curiosity, and the ability to thrive in a fast-paced environment. Lyra Health values diversity, equity, and inclusion, and is an Equal Opportunity Employer.

Director, Federal Sales

Company: Box

Location: Remote

Posted Jan 28, 2025

Box, founded in 2005, is a leading Content Cloud company trusted by over 115,000 organizations globally, including 70 Fortune 500 companies. The company aims to transform content management with AI and empower customers to revolutionize their workflows. Box is seeking a Federal Sales Director with 5+ years of enterprise sales experience, 3+ years managing Federal sales teams, and success in ECM Cloud or SaaS sales management in the Federal DoD space. The role involves hiring, training, and managing a team of Federal DoD Enterprise Account Executives, developing team members for career growth, and exceeding sales objectives through coaching and mentorship.

Director, Commerce (Multi-Solution)

Company: Bounteous

Location: Remote

Posted Jan 29, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Director of Commerce with deep technical expertise in commerce platforms. The role involves serving as a trusted advisor to clients, optimizing customer experiences, and driving business success. The ideal candidate should possess a strong understanding of commerce technologies, industry trends, and best practices. They will collaborate with platform partners, client service, and business development teams to identify and expand account opportunities. The role requires excellent communication skills, a strong executive presence, and the ability to work independently.

Office and People Operations Coordinator - Europe

Company: adMarketplace

Location: Remote

Posted Jan 29, 2025

adMarketplace is seeking an Office and People Operations Coordinator to support the European MD. The role involves office management, employee engagement, and HR support. Key responsibilities include managing the MD's schedule, coordinating company events, overseeing internal communications, and providing HR recruitment support. The ideal candidate is energetic, well-organized, flexible, and has strong people skills.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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