Exceptional Customer Experience Jobs in USA

581,808 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Lead Apparel Designer

Company: MrBeast

Location: USA

Posted Nov 12, 2025

The role is for a Lead Apparel Designer to join a team and shape the creative vision for a recognized creator-driven brand. The designer will lead the creative direction and execution of graphics across apparel lines, from concept to production, ensuring emotional connection with fans and pushing boundaries of creator-led merchandise.

Vendor Strategist - BPO

Company: Mercury

Location: USA

Posted Nov 12, 2025

Mercury's Vendor Strategy team is seeking a Vendor Strategist to focus on BPO partnerships for Customer Support. The role combines traditional vendor management with strategic planning and capacity planning. The ideal candidate will shape Mercury's vendor strategy during a period of substantial growth, own BPO operations, and collaborate cross-functionally.

Claims Quality Improvement Product Owner

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 12, 2025

The role involves leading the evolution of USRM Claims quality improvement capabilities by shaping strategy and backlog for integrated risk alerts, leader insights, and file reviews. The ideal candidate will have experience in insurance claims, risk quality improvement, or adjacent operations environments, excellent communication and stakeholder management skills, strong technical fluency, and a proven track record designing user-centered workflows and UX for operational users.

Technical Product Enablement Strategist

Company: Sprout Social

Location: USA

Posted Nov 12, 2025

Sprout Social seeks a Technical Product Enablement Strategist to drive success in their Sales and Success team. The role offers career growth, flexible work, and collaboration with top brands. Benefits include competitive pay, wellness programs, and a focus on diversity and inclusion.

Senior Product Manager - Pro - Tax Reporting

Company: Kraken

Location: USA

Posted Nov 12, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop Wallet, and Kraken Futures. The company is fully remote with Krakenites in 70+ countries speaking over 50 languages.

Sr. Director - Treasury Operations

Company: Kraken

Location: USA

Posted Nov 12, 2025

Kraken is a mission-focused crypto company seeking a Senior Director, Head of Treasury Operations. The role involves leading global treasury operations, managing cash flows, collaborating with leadership, and driving the company's capital markets strategy. The ideal candidate has 13+ years of treasury leadership experience, expertise in managing global operations, and familiarity with cryptocurrencies and digital wallets.

Enterprise Account Executive

Company: Branch

Location: USA

Posted Nov 12, 2025

Branch empowers workers with financial freedom and seeks an Enterprise Account Executive. They offer competitive compensation, remote work, and a collaborative culture focused on innovation and inclusivity.

Senior Software Engineer - Full-stack - Growth Platform

Company: Kraken

Location: USA

Posted Nov 12, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop Wallet, and Kraken Futures. The Growth Engineering team builds experiences connecting people to the ecosystem, with a focus on marketing funnels, signup flows, and user engagement. The Senior Platform Engineer role involves designing and maintaining internal tooling services and developer platforms to empower teams and drive business impact.

Enterprise Solutions Engineer (PST)

Company: Lumos

Location: USA

Posted Nov 11, 2025

The role of an Enterprise Solutions Engineer at Lumos involves serving as a technical champion throughout the sales process, partnering with GTM and technical teams, architecting demos and solutions, driving technical investments, and owning initiatives. The company values experience in presales, fluency in APIs, and a customer-centric approach.

Senior Product Designer - Games Discovery

Company: Netflix

Location: USA

Posted Nov 12, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is on a mission to entertain the world and is expanding into gaming. The Netflix Games team is seeking a Senior Product Designer to help shape how members discover and engage with games on the platform. The role involves designing intuitive and scalable discovery experiences across TV and web platforms, integrating games into the broader Netflix ecosystem, and shaping product strategy in collaboration with cross-functional teams.

Director of Expansion Verticals

Company: Signifyd

Location: USA

Posted Nov 12, 2025

Signifyd is a company that helps merchants grow their businesses by building trusted relationships with customers through advanced technology and a committed team. They are seeking a Director of Expansion Verticals to spearhead growth in key industries, particularly in the travel sector, by mapping and executing growth strategies, building strategic partnerships, and providing internal operational support.

Integration Engineer - QA

Company: Figma

Location: USA

Posted Nov 11, 2025

Figma is seeking an Integration Engineer QA to join their Business Systems team. The role involves ensuring the reliability, accuracy, and compliance of integrations between core business systems like NetSuite, Salesforce, Workday, and Snowflake. The candidate will own QA strategy and automation for critical financial workflows, collaborate with various teams, and contribute to building QA best practices.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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