Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Head of Global Equity Management

Company: Stripe

Location: USA

Posted Nov 08, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The Total Rewards team ensures equitable compensation for employees. The company seeks an exceptional leader to define the vision and guide global equity programs into their next phase, focusing on long-term scalability and global growth.

Customer Success Lead - Commercial & Scale

Company: ElevenLabs

Location: USA

Posted Nov 08, 2025

ElevenLabs is a leading audio AI company that has achieved significant growth and valuation since its launch in 2023. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Customer Success Lead to manage a team and drive excellence in post-sales outcomes.

Senior Actuarial Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 09, 2025

GRS North America Actuarial & Analytics is seeking a Senior Actuarial Analyst to join the General Liability pricing team. The role involves performing complex actuarial analyses, utilizing profit reviews, maintaining reporting infrastructure, providing guidance to underwriting teams, and developing tools to enhance pricing and influence underwriting strategy. The ideal candidate should have strong analytical and communication skills, relevant experience, and proven math and analytical skills.

Senior Risk Strategist - Fraud

Company: Mercury

Location: USA

Posted Nov 08, 2025

Mercury is a financial technology company building a complete finance stack for startups. They are hiring a Senior Risk Strategist focused on fraud to shape their fraud strategy across multiple domains. The role involves data-driven analysis, strategic problem solving, and collaboration with various teams to design scalable risk solutions while balancing risk, compliance, and customer experience.

Senior Financial Analyst - Strategic Finance

Company: GitLab

Location: USA

Posted Nov 08, 2025

GitLab is hiring a Senior Financial Analyst for its Strategic Finance team. The role involves designing long-range financial models, developing forecasting methodologies, building business cases, analyzing product KPIs, forecasting ARR and customer counts, studying competitive landscape, and analyzing unit economics. The ideal candidate should have financial modeling skills, be a strategic thinker, self-starter, and thrive in ambiguity.

Marketing Operations Manager

Company: Webflow

Location: USA

Posted Nov 09, 2025

Webflow is a company that provides a Website Experience Platform (WXP) to help teams build, manage, and optimize websites. They offer visual development, content management systems, AI-driven personalization, hosting, and analytics in a single platform. The company is looking for a Marketing Operations Manager to own and optimize marketing campaigns, ensuring accurate lead capture, tracking, and reporting across various channels.

Customer Success Engineer

Company: Hightouch

Location: USA

Posted Nov 08, 2025

The Customer Success Engineering role at Hightouch is a demanding position that requires strong organizational skills, technical understanding, and the ability to multitask. The role involves working directly with users to ensure they get the most value from the platform, collaborating with various teams across the organization, and providing broad exposure. The ideal candidate is hungry to learn, excited to collaborate, driven to deliver optimal customer experiences, and willing to wear many hats as the company grows.

Claims Audit Manager

Company: Gravie

Location: USA

Posted Nov 09, 2025

Gravie seeks a Claims Audit Manager to enhance healthcare processes, offering competitive salaries and unique benefits like flexible PTO, alternative medicine coverage, and a mission-driven work environment. The role involves improving claims accuracy, collaborating cross-functionally, and contributing to transformative health solutions.

Senior Software Engineer - ICHRA

Company: Gravie

Location: USA

Posted Nov 09, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Senior Software Engineer to join their team and work on critical payment and financial systems within the healthcare domain. The role involves designing, developing, and optimizing robust, secure, and scalable solutions while collaborating with various teams and adhering to industry regulations.

Developer Relations Engineer

Company: ElevenLabs

Location: USA

Posted Nov 08, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek a Developer Relations Engineer to enhance developer experiences and drive impact through technical content and community engagement.

Senior Staff Software Engineer - Learning Content Experience

Company: Coursera

Location: USA

Posted Nov 08, 2025

The Learning Content Experience (LCE) team at Coursera is responsible for delivering all aspects of the content experience, including content ingestion, generation, authoring, and learner engagement. The Senior Staff Engineer role involves collaborating with technical and cross-functional leaders to set direction for a large engineering organization, building a deep understanding of product and business needs, and identifying opportunities for technology to further the mission. The role also involves working closely with individual teams to deliver on a broad roadmap, influencing technical decisions, and promoting sustainable architectural solutions.

Customer Enablement

Company: ElevenLabs

Location: USA

Posted Nov 08, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Customer Enablement Specialist to design learning programs and drive product adoption.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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