Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Software Engineer - Data

Company: Found

Location: USA

Posted Jan 24, 2025

Found is a company building tools for self-employed individuals to automate taxes, expense tracking, and provide security and peace of mind. They are looking for a Data Engineer to scale their data infrastructure, optimize data pipelines, and support decision-making across the organization. The role involves designing, building, and operating large-scale data infrastructure systems, building a data platform as a service, bridging the gap between engineering and analytics, and implementing ETL infrastructures. The ideal candidate has 5+ years of experience in data infrastructure, relational databases, dbt, Airflow, and cloud-native big data infrastructure. Found offers a competitive salary range of $181,000 - $209,000, along with comprehensive benefits and a flexible vacation policy.

Staff Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to join them in building unique protection programs for hosts and guests. The role involves working on complex systems, driving engineering decisions, and collaborating with cross-functional teams. The ideal candidate should have a strong background in computer science, extensive experience with backend languages, GraphQL, and large-scale applications. They should also have experience in architecting highly available services, working in a service-oriented architecture, and partnering with other leaders in setting product strategy.

Senior Product Designer - Partnerships

Company: MyFitnessPal

Location: USA

Posted Jan 24, 2025

MyFitnessPal is seeking a Senior Product Designer to join their new Partnerships team. The role involves guiding end-to-end experiences, creating intuitive interfaces, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of product design experience, expertise in user-centered design, and proficiency in design tools. They should also have a strong understanding of interaction design, visual design, and design systems. Familiarity with WCAG accessibility standards and inclusive design practices is required. The role involves conducting user research, communicating design rationale, and promoting the company's core values. The estimated salary ranges from $120,000 to $150,000.

Tier 3 Integration Specialist - Data Services

Company: Nextech

Location: USA

Posted Jan 24, 2025

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, generous benefits, and a commitment to diversity. They are seeking a Tier III Technical Integration Specialist to provide advanced technical services and support for customers and third-party vendors using Nextech Data Services products. The role involves technical support, customer education, collaboration, technical expertise, and process improvement. Minimum requirements include 4+ years of experience in SaaS B2B APIs and data technologies, strong SQL skills, problem-solving abilities, and a customer-centric approach.

Senior Assessment Content Creator - High School ELA

Company: Khan Academy

Location: USA

Posted Jan 24, 2025

Khan Academy, a nonprofit organization, is seeking a senior assessment content creator with deep knowledge of high school ELA state standards and assessment development best practices. The ideal candidate will contribute to the development of new K12 assessments, ensure alignment with state standards, and collaborate with cross-functional teams. The role offers competitive salaries, ample paid time off, remote-first culture, and the chance to work on high-impact products that are defining the future of education.

Sr. Software Engineer, Frontend / Web - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented software engineer with 5+ years of experience in building scalable web applications. The role involves working cross-functionally with product design and other engineering teams to build high-quality products and features. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, fluency in HTML, CSS, and related web technologies, and experience with modern JavaScript, TypeScript libraries, and GraphQL. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Sr. Android Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to build unique protection programs for hosts and guests. The role involves working cross-functionally with product design and other engineering teams to deliver high-quality products and features. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, 5+ years of experience in building scalable Android applications, and expertise in GraphQL. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Senior Backend Engineer - Cards Experience

Company: Mercury

Location: USA

Posted Jan 24, 2025

The text describes the evolution of global commerce through the introduction of standardized shipping containers, which significantly reduced loading times from weeks to hours. It then transitions to a job description for a software development role focused on improving card issuing and management in the payment technology sector. The ideal candidate should have 4+ years of software development experience, preferably with Haskell, and a strong understanding of product thinking and architectural decisions. The company offers competitive salary and equity ranges, and uses Covey for hiring and promotional processes.

Sr. Software Engineer - Android

Company: Pinterest

Location: USA

Posted Jan 24, 2025

The company is seeking experienced Android engineers with a deep understanding of Kotlin and Java. The role involves working closely with product managers, designers, and backend engineers to build robust frameworks and features. The engineer will contribute to the entire product development process, from ideation to implementation and release. They will also have the opportunity to suggest new product ideas and features, and grow as an engineer by working on high-impact projects.

Senior Salesforce Developer

Company: Wasabi Technologies

Location: USA

Posted Jan 24, 2025

Wasabi Technologies is a fast-growing company revolutionizing the cloud storage industry with its innovative, cost-effective, and high-performance solution. They are seeking a Senior Salesforce Developer to design and implement scalable Salesforce solutions, collaborate with cross-functional teams, and drive innovation. The role offers end-to-end accountability and the opportunity to work directly with leadership, making a tangible impact on the company's systems and processes.

Senior Product Manager - Platform (Top of Funnel Growth)

Company: Reddit

Location: USA

Posted Jan 24, 2025

Reddit is seeking a consumer product manager with 4+ years of experience to join the Top of Funnel team. The ideal candidate will have a strong background in system design, SEO, and data analysis. They will define and execute the vision and strategy for the Top of Funnel Platform, own the roadmapping process, and design experiments to measure platform product changes. The role involves partnering closely with engineering, design, and data science teams to deliver high-impact features and exceptional user experiences. Benefits include comprehensive healthcare, 401k matching, workspace benefits, and flexible vacation.

Paralegal - Legal & Compliance II

Company: TrueML

Location: USA

Posted Jan 24, 2025

TrueAccord, a subsidiary of TrueML, is a company that combines machine learning with a human-based approach to transform debt resolution. They aim to help millions of consumers regain and maintain their financial health. They are currently seeking a Paralegal in their Legal & Compliance department to support their growth trajectory. The role involves proactively monitoring and optimizing processes, managing litigation, and ensuring regulatory adherence. The company offers competitive benefits including unlimited PTO, medical/dental/vision insurance, 401k, and more. They value diversity and inclusion, and are an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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