Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Vice President - People

Company: Newsela

Location: USA

Posted Dec 20, 2024

The role of Vice President of People at Newsela involves shaping the organization's HR strategy, ensuring alignment with business objectives, and driving organizational culture, talent optimization, and HR operational excellence. The role requires strategic leadership, talent and culture optimization, operational excellence, and data-driven decision making. The ideal candidate should have a Bachelor's Degree in HR or related field, 10+ years of progressive HR experience, and proven success in delivering HR initiatives that align with business goals.

Program Manager (Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 20, 2024

Equilibrium Energy is seeking a highly motivated and mission-driven Program Manager to join their team. The role involves working at the intersection of software development, energy, and advanced research with a talented and ambitious team. The Program Manager will play an active role in developing and implementing processes and tools, leading technical programs, managing stakeholders, and accelerating experimentation.

Adjunct Faculty - PhD Clinical Psychology (Travel Required)

Company: Adtalem Global Education

Location: USA

Posted Dec 20, 2024

Walden University is a member of Adtalem Global Education, offering more than 100 online degree and certificate programs. They are accredited by The Higher Learning Commission. Faculty Members are assigned to teach BAYR courses, which require asynchronous, synchronous, and in-person instruction. New faculty receive specific training and support. They expect faculty to be reasonably accessible to students and participate in doctoral dissertation committees.

Sr. 2D/3D Motion Designer - Post Production

Company: hims & hers

Location: USA

Posted Dec 20, 2024

This job posting is for a Senior 2D3D Motion Designer role in a remote position. The role requires a self-motivated professional with experience in creating high-quality video edits and motion graphics for a brand platform. The ideal candidate should have advanced proficiency in Adobe Creative Cloud, strong knowledge of technical video workflows, and experience in compositing, motion tracking, and rotoscoping. The role involves collaborating with cross-functional teams, managing multiple projects, and delivering high-quality work under tight deadlines.

Design Researcher

Company: Dropbox

Location: USA

Posted Dec 20, 2024

The role of a Researcher for Dash involves shaping the future of work by uncovering new problem spaces and identifying opportunities for innovative high-impact experiences. The role requires collaborating with cross-functional teams, driving user-centric research, and influencing Dash's AI-powered offerings. The responsibilities include taking high ownership in identifying and prioritizing research opportunities, designing and delivering impactful research, and advocating for user-centric strategies.

Lead Analyst - Advanced Analytics, Payments Insights

Company: Airbnb

Location: USA

Posted Dec 20, 2024

The text describes a highly skilled and experienced professional role in Advanced Analytics Payments at Airbnb. The role involves strategic direction, data-driven decision making, policy development, and collaboration with cross-functional teams. The candidate should have 8+ years of industry experience, expertise in SQL, Python/R, and nonexperimental causal inference methods. The role is remote-eligible and requires working with a team in approved remote states.

Enterprise Customer Success Manager

Company: NavVis

Location: USA

Posted Dec 20, 2024

NavVis is looking for a Customer Success professional to drive success for their top strategic enterprise customers. The role involves building a trusted relationship with industrial enterprise customers, increasing the usage and adoption of their product offering, and managing customer-specific marketing activities. The candidate should have experience in Customer Success, Presales, Technical Account Management, or Consulting, with a focus on enterprise customers. Fluency in English and German is crucial for successful collaboration with global enterprise customers.

Engineering Manager - Compliance

Company: Pinterest

Location: USA

Posted Dec 20, 2024

The text describes a job posting for an Engineering Manager at Pinterest to lead and manage a team dedicated to ensuring the company's adherence to various regulatory landscapes, including IP laws, trademark regulations, the Digital Services Act (DSA), and privacy laws. The manager will collaborate with cross-functional teams, oversee compliance-related initiatives, and lead the team to achieve high-impact outcomes.

Legal Intern - Privacy (Summer)

Company: Airbnb

Location: USA

Posted Dec 20, 2024

Airbnb is seeking Legal Interns to join the Privacy Legal team for their 2025 Summer Intern Program. The interns will contribute to challenging projects, gain practical experience, and have the opportunity to secure full or part-time employment with a dynamic technology company or leading law firm. The internship is global and requires strong communication skills, adaptability, and the ability to work with employees in other time zones.

Senior Product Manager - Models

Company: Weights & Biases

Location: USA

Posted Dec 20, 2024

Weights and Biases is a Series C company with $250M in funding and over 200 employees, serving over 1000 customers and more than 30 foundation model builders. They are looking for a Senior Product Manager to shape and deliver the future of their flagship Models product.

Staff Analyst - Advanced Analytics, Risk Insights

Company: Airbnb

Location: USA

Posted Dec 20, 2024

The text describes a highly skilled and experienced professional role in Airbnb's Payments Platform organization, focusing on risk insights and compliance. The role involves generating risk and compliance analytics reports, analyzing data for insights, and collaborating with various teams to optimize the payments journey. The candidate should have 10+ years of industry experience, a degree in a quantitative field, and expertise in SQL, Python, and machine learning techniques.

Principal Solutions Architect (Strategy/Data Governance)

Company: phData

Location: USA

Posted Dec 20, 2024

The text describes a role as a Principal Solutions Architect in a company that focuses on driving delivery excellence, ensuring customer success, and creating value through technical consulting services. The role requires extensive experience in designing and implementing data solutions, leading and managing teams, and collaborating with clients and technology partners. The ideal candidate should have expertise in various data platforms, cloud and distributed data storage, data integration technologies, and a strong background in software development. The company offers a remote-first work environment, competitive compensation, and excellent benefits.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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