Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Customer Service Representative

Company: Ameritas

Location: USA

Posted Dec 20, 2024

Ameritas is seeking Customer Service Representatives to work in an inbound call center, providing excellent customer service and supporting the Group dental and vision insurance division. The role offers a starting pay rate of $18 per hour, comprehensive benefits, and opportunities for professional development. The company is committed to diversity, inclusion, and equitable compensation practices.

Manager - Sales Development

Company: Newsela

Location: USA

Posted Dec 20, 2024

The role of Manager of Sales Development at Newselas is a key position in driving business growth and enabling educators to create personalized learning experiences. The role involves coaching and developing a team of SDRs, designing and implementing lead generation strategies, and collaborating with internal teams to enhance interdepartmental processes. The successful candidate will have 4+ years of sales experience or 2+ years of sales management, a proven track record of coaching others, and direct experience of hitting goals. They will also need to be proficient in Salesforce and other sales tools, and have experience coaching using platforms such as Gong or Salesloft. The total compensation for this role also includes incentive stock options and benefits.

Contracts Manager

Company: TD2

Location: USA

Posted Dec 20, 2024

The Contracts Manager role is an integral part of TD2's administrative team, responsible for negotiating, executing, and tracking corporate contracts. The position involves managing a growing volume of historic and active contracts, drafting contracts from established templates, and reviewing incoming contracts from third parties. The role requires experience in negotiating contracts outside of the US, a Bachelor's degree, and 5+ years of relevant professional work experience in commercial law practice. TD2 is an equal opportunity employer.

Revenue Manager

Company: Marriott

Location: USA

Posted Dec 20, 2024

The job summary is for a Revenue Management position in the Americas Cluster Revenue East. The role involves managing rooms and function space inventory, ensuring revenue is allocated and restricted properly, and building rates, packages, and hotel sales strategy information. The position also includes conducting analysis of revenue, profit, and demand associated with hotel rooms and space inventory, and contributing to forecasts, budgets, and historical and future analysis of revenue and profit opportunities.

Inside Sales Representative

Company: Wasabi Technologies

Location: USA

Posted Dec 20, 2024

Inside Sales Representative role at Wasabi, focusing on managing and closing SMB business opportunities, upselling and cross-selling, and collaborating with Channel Account Managers. Requires a bachelor's degree, proven sales experience, and strong communication skills.

Senior Product Manager - AI

Company: Futurhealth

Location: USA

Posted Dec 20, 2024

As the AI Product Manager at FuturHealth, you will oversee the planning, execution, and delivery of AI products for weight management services. You will collaborate with engineering, data science, and healthcare teams to develop innovative AI solutions that improve patient outcomes and streamline telehealth offerings. Key responsibilities include developing AI product strategies, leading the ideation, technical development, and launch of innovative AI products, defining product roadmaps, analyzing market trends, working closely with engineering and data science teams, conducting user research, and developing business cases for new AI initiatives.

Lead Software Engineer - Population

Company: Nuna

Location: USA

Posted Dec 20, 2024

The Population team at Nuna is dedicated to transforming raw data into actionable insights for population health management and improving member outcomes. They aim to enhance foundational data and expand Care app experience through innovative data solutions and collaborative partnerships. The team seeks to build products that change the dynamics of the healthcare industry, own the technical success of contract performance applications, and mentor junior engineers to foster a culture of continuous learning and innovation.

Staff Product Manager - Ads Targeting (Auto Targeting & Core 1P)

Company: Reddit

Location: USA

Posted Dec 20, 2024

The Ads team at Reddit is seeking a strategic, user-focused, and data-driven Staff Product Manager to lead efforts on Auto Targeting and Core 1P Targeting, Keywords, Communities, and Interests. This role is critical in shaping and driving the success of multiple strategic initiatives in Reddit Ads. The manager will develop the vision, strategy, and roadmap for the area, work closely with multiple teams, and build world-class products that deliver value for both advertisers and Reddit users.

Accounting Supervisor (AP)

Company: Workiva

Location: USA

Posted Dec 20, 2024

The Accounts Payable Supervisor is a key member of Workiva's controllership team. In this role, you will support the Associate Manager of Accounting by overseeing daily activities, ensuring accurate and timely processing of invoices, and executing operational procedures in compliance with SOX requirements. You will also supervise, train, and mentor a team of AP Specialists, oversee processing of vendor creation, invoicing, and payments, and assist in month-end and yearend closing processes.

Product Manager - Retail Growth

Company: Roofstock

Location: USA

Posted Dec 20, 2024

Roofstock, a leading end-to-end investment platform for single-family rental homes, aims to make real estate investing accessible, cost-effective, and simple. They have successfully raised $240 million in Series E funding and expanded to offices in California, Texas, New York, and remote locations. The company is looking for a Product Manager Retail Growth to drive user engagement, activation, and revenue across their retail business lines.

Board Certified Behavior Analyst

Company: Cross River Therapy

Location: USA

Posted Dec 20, 2024

Cross River Therapy is seeking BCBAs to make a difference in the lives of children with autism. They offer competitive salary, bonuses, flexible hours, and opportunities for professional growth. Responsibilities include supervising therapists, designing ABA curriculum, analyzing data, and coordinating with parents and case managers. Requirements include BCBA certification and experience working with children with autism.

Transaction Coordinator

Company: Roofstock

Location: USA

Posted Dec 20, 2024

Roofstock is a leading end-to-end investment platform for single-family rental homes, aiming to make real estate investing accessible, cost-effective, and simple. The company has experienced growth, including a Series E funding of $240 million, and has expanded to California, Texas, New York, and remote opportunities. They have acquired Stessa, RentPrep, and Mynd to provide a comprehensive property management platform for both retail and institutional investors. The company is seeking a team player with strong relationship-building skills, attention to detail, and organizational skills for a remote position with a strong preference for candidates in the Greater Oakland Area.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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