Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Practice Manager, Data Science, AI and ML

Company: Rackspace

Location: USA

Posted Dec 14, 2024

The text describes a role for a Practice Manager in a Data Science AI and ML practice. The role involves leading professional services engagements, mentoring direct reports, and acting as a leader within the practice. The Practice Manager should have technical and business planning skills, be an AI and ML evangelist, and have experience with AWS or other public cloud Data Science solutions. The role requires traveling up to 50% of the time and working with presales architects on designing and validating proposals.

Sr. DevOps Engineer

Company: Moodle

Location: USA

Posted Dec 14, 2024

Moodle is the world's most popular learning platform and is on a mission to empower educators to improve our world. Moodle US is the US-based services division of Moodle Pty, providing services in learning design, implementation, support, training, hosting, custom development, and support for Moodle LMS and Moodle Workplace. The company values education, openness, and innovation, and is committed to making a positive difference to the world.

Senior Engineering Manager - Discovery

Company: HubSpot

Location: USA

Posted Dec 14, 2024

HubSpot is looking for an experienced engineering leader to define the product roadmap and technical strategy for 67 small teams across both frontend and backend. The role involves embedding as a software engineer on the teams for the first 6 months and staying hands-on technically. The engineering leader should have a strong technical perspective, understand customers and product strategy, and hold a high performance bar for their team. They should also contribute to diversity, inclusion, and belonging initiatives and effectively communicate the company's mission and culture.

PAM Engineer - CyberArk/BeyondTrust

Company: GuidePoint Security

Location: USA

Posted Dec 14, 2024

GuidePoint Security is hiring a PAM Engineer for a fully remote role. The position requires relevant experience with CyberArk Delinea or BeyondTrust, with CyberArk being highly preferred. The PAM Engineer will work on implementing PAM programs for large companies in the US, collaborating with other engineers and architects. The role offers unlimited PTO, regular feedback, and opportunities for growth.

Copyeditor

Company: Nectar

Location: USA

Posted Dec 14, 2024

Nectar is seeking contract copyeditors to review, refine, and ensure the accuracy and clarity of written content. The role requires a strong command of language, grammar, and style, as well as the ability to meet deadlines. Key responsibilities include content review and editing, style and formatting, and qualifications include a Bachelor's degree in English, Journalism, or Communications, proven experience as a copyeditor or similar role, exceptional attention to detail, mastery of grammar, proficiency in editing tools, strong organizational skills, and the ability to work independently or in a team environment.

Customer Success Engineer

Company: Cribl

Location: USA

Posted Dec 14, 2024

The Customer Success Engineer (CSE) role at Cribl is a highly technical position that involves acting as a trusted advisor to customers, coordinating and strategizing across several functions, and driving the entire Customer Success lifecycle. The ideal candidate should have minimum of 5 years of experience in a related function with direct customer advocacy and engagement experience, and a customer-first mindset with great communication and relationship management skills.

Senior Operations Manager, Predictive Analytics

Company: Carrot Fertility

Location: USA

Posted Dec 14, 2024

The text describes a job posting for a Senior Director of Operations position at Carrot Fertility, a leading global fertility and family-building platform. The role involves driving operational processes surrounding key staffing decisions, building relationships with cross-functional stakeholders, and defining and updating business assumptions. The team is composed of highly talented team members supporting every aspect of the operational functions at Carrot. The position requires 8+ years of experience in capacity planning or demand and supply management, expert spreadsheet proficiency, and experience working with WFM tools. The starting base salary for this position will range from $123,000 to $140,000.

Director, Customer Success

Company: Pearl Health

Location: USA

Posted Dec 14, 2024

Pearl Health is a company that aims to improve healthcare delivery by providing technology services and financial tools to primary care providers. They are seeking a Customer Success Director to help their West Coast and Central region customers succeed in the ACO REACH model, MSSP, and beyond. The role involves leading teams, coaching, and driving performance in Value-Based Care. The company values diversity and is a remote-first company with a concentration of team members in NYC and Boston.

Principal Support Engineer

Company: EDB

Location: USA

Posted Dec 14, 2024

The job description is for a Principal Support Engineer role in the US, working remotely on a global team. The role involves technical leadership, managing Postgres databases, and providing guidance to clients. The candidate should have 10+ years of experience, including 7+ years in Data Warehouse solutions, and knowledge in Kubernetes, monitoring tools, and cloud service environments. The role requires strong communication skills, time management, and the ability to work in shifts and on weekends.

Manager, Revenue Cycle

Company: Octave

Location: USA

Posted Dec 14, 2024

The text describes a high-growth mental health startup, Octave, that offers behavioral health services with a focus on quality and affordability. The startup is looking for a Revenue Cycle Operations Manager to support the Revenue Cycle team and collaborate with Revenue Operations leadership. The manager will oversee and optimize the entire revenue cycle process, manage a team of professionals, and ensure accurate and timely billing, coding, and collections. The manager will also work closely with various departments to align revenue cycle activities with organizational goals and provide strategic leadership and operational support as the department scales. The company values empathy, kindness, human beings first, tackling intractable problems, no bystanders, no stars, no tourists, partnership, quality at scale, progress is a process, and there are people behind every data point.

Staff Product Manager (Database Server)

Company: EDB

Location: USA

Posted Dec 14, 2024

The position is a remote role for candidates based in the US. The company is looking for a Staff Product Manager with experience driving complex technical products for enterprise-class data intensive products. The role requires specific technical knowledge with distributed database systems and highly available products. The impact of the role includes working cross-functionally, collaborating with customers, and leading initiatives that leverage modern database technologies and AI.

Technical Account Manager

Company: Lavendo

Location: USA

Posted Dec 14, 2024

The company is a publicly traded AI revolution leader offering an AI-centric cloud platform for AI development. They provide cutting-edge infrastructure, including large-scale GPU clusters, cloud platforms, tools, and services for Fortune 1000 companies, top-tier innovative startups, and AI researchers. The company is committed to sustainable AI infrastructure and operates one of the most powerful commercially available supercomputers.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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