Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Federal Technical Program Manager – IAM/IGA

Company: Saviynt

Location: USA

Posted Nov 28, 2024

Saviynt is a leading Identity Platform that provides cutting-edge solutions for identity and access governance. The company is looking for a Technical Program Manager to deliver projects and solutions to federal customers. The job requires experience in identity and access management, project management, and cross-functional collaboration.

LLM Prompt Engineer - Investing Content

Company: The Motley Fool

Location: USA

Posted Nov 28, 2024

The Motley Fool is seeking a Freelance Prompt Engineer with experience in Large Language Models to create high-quality content for investors and members. The role involves designing and refining prompts, collaborating with technical teams, and ensuring the output is accurate and engaging.

Senior Full Stack Product Software Engineer - Dash

Company: Dropbox

Location: USA

Posted Nov 28, 2024

The role description for a Product Engineer at OTC involves designing, developing, and maintaining AI-powered software applications. The engineer will work closely with cross-functional teams to build robust and scalable solutions. The job requires strong interpersonal skills, 8 years of experience, and proficiency in backend and frontend development technologies.

Senior Manager - Technical Program Management (Payments)

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is looking for a technical and mission-driven TPM leader to join their team. The role involves partnering with the Payments organization to provide a cohesive set of technology offerings, building positive relationships across technical teams, and helping the team deliver predictable and consistent program execution.

Software Engineer - Payments (Risk Tooling)

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The text describes a job opening for a backend developer to work on the Payments Risk Tooling Team at Airbnb. The team builds tools to prevent and mitigate financial losses and protect users from fraudulent behaviors. The job requires 4+ years of backend development experience, proficiency in a major programming language, and a passion for high-quality execution.

Supplier Deal Management Lead

Company: Stripe

Location: USA

Posted Nov 28, 2024

The job posting is for a Supplier Deal Management Lead at Stripe, a financial infrastructure platform. The role involves facilitating supplier deals, negotiating contracts, and improving the contracting process. The ideal candidate has experience in contracting, procurement, or legal operations, and is operationally focused with strong communication skills.

Staff Analyst - Advanced Analytics

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is seeking a highly experienced Advanced Analytics professional to join the Community Blueprint team. The role involves leveraging data insights and advanced analytics techniques to define, forecast, and evaluate key metrics, and collaborating with cross-functional teams to drive strategic initiatives and improve the guest and host experience.

Senior Manager - Industry Research

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The job posting is for a Senior Manager Industry Research position at Airbnb's public policy team. The role involves conducting research on the travel, lodging, and housing industries to produce strategic reports and recommendations. The job requires 10+ years of research experience, proficiency in research tools, and excellent communication and organizational skills.

Senior iOS Software Engineer, Community Support Platform - Chatbot

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The job posting is for a software engineer to work on Airbnb's Community Support Platform, which empowers global network of Community Support ambassadors to deliver exceptional customer service. The role involves creating innovative user experience for AI-driven customer service products, working cross-functionally with product design and other engineering counterparts, and driving lead and contributing to the full development cycle.

Senior Manager - Advanced Analytics

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is seeking a Senior Manager Advanced Analytics to drive data-driven decision making, improve the guest and host experience, and bridge team silos across product, operations, and policy. The role requires a highly experienced and skilled individual contributor with deep expertise in advanced analytics, data analysis, and communication.

Sr. Product Operations Manager - Consumer

Company: Pinterest

Location: USA

Posted Nov 28, 2024

The Product Ops team is responsible for ensuring smooth product launches and user experience. They build and maintain relationships with stakeholders, analyze data, and strategize on ways to improve user experiences.

Senior Account Executive - Large Enterprise

Company: BigCommerce

Location: USA

Posted Nov 28, 2024

BigCommerce is looking for a Senior Enterprise Account Executive to join their growing sales team. The role involves driving sales revenue by acquiring new high-value enterprise clients and showcasing the power of the BigCommerce platform.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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