Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Marketing Manager

Company: Hiring at N2

Location: USA

Posted Nov 28, 2024

The N2 Company is seeking a Marketing Manager to support two of their magazine brands. The ideal candidate is a highly organized and driven marketer with a passion for omnichannel strategy. The role involves managing cross-channel campaigns, overseeing content creation, and analyzing performance metrics.

Senior Site Reliability Engineer

Company: Rackspace

Location: USA

Posted Nov 28, 2024

The job posting is for a Senior SRE team lead position at Rackspace, requiring 8+ years of experience in information systems design, architecture, and development. The role involves designing, implementing, and supporting complex systems, as well as leading a global SRE team to provide high-level reliability to customers and platform.

Senior Engineering Manager - Metrics Infrastructure

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is a company that has grown to over 4 million hosts and has welcomed over 1 billion guests. The company is committed to empowering data-driven decision making and has a team that works on building and maintaining analytics products. The company is also committed to inclusion and diversity and has a disability inclusive application and interview process.

Senior Business Data Analyst

Company: Olo

Location: USA

Posted Nov 28, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They are looking for a Senior Business Data Analyst to join their central analytics team. The role involves developing and maintaining reporting, conducting deep dive analysis, and monitoring data quality.

Executive Business Partner, to GM of Core

Company: Dropbox

Location: USA

Posted Nov 28, 2024

Dropbox is seeking an Executive Business Partner to support the GM of Core business. The role involves maintaining sensitive information, coordinating travel, and building strong relationships with internal and external stakeholders. The ideal candidate is detail-oriented, humble, and able to work in a fast-paced environment.

Delegated Credentialing Specialist

Company: Grow Therapy

Location: USA

Posted Nov 28, 2024

The job posting is looking for an experienced Delegated Credentialing Specialist to improve mental healthcare. The role involves reviewing provider files, participating in committee meetings, and collaborating with operations teams. The ideal candidate has strong communication skills, is tech-savvy, and can maintain confidentiality.

Compliance Specialist

Company: thinkahead

Location: USA

Posted Nov 28, 2024

AHEAD is seeking a Compliance Specialist to build out the compliance function and provide counseling to the sales team and stakeholders. The role involves managing compliance-related projects, designing and implementing effective compliance programs, and assisting with data privacy-related requests and audits.

Senior Program Manager - Sales

Company: Workiva

Location: USA

Posted Nov 28, 2024

The Senior Program Manager is responsible for managing programs related to prioritized strategies and initiatives. They work with stakeholders to identify business goals, develop resources, and communicate progress. The role requires strong communication, problem-solving, and leadership skills.

Principal Consultant - Software Implementation Solutions

Company: Everstream Analytics

Location: USA

Posted Nov 28, 2024

Everstream Analytics is looking for a customer-focused Principal Consultant to join their Professional Services team. The role involves managing end-to-end implementation projects for F100-F1000 customers, advising clients on best practices, and facilitating data and system integrations.

Americas Regional Marketing Program Manager

Company: Tanium

Location: USA

Posted Nov 28, 2024

Tanium is looking for a Marketing Program Manager to assist in the strategy and management of various integrated campaign types across North America. The ideal candidate will be passionate about event marketing with strengths in strategizing and building impactful campaigns.

Contracts Administrator

Company: The Wonderful Company

Location: USA

Posted Nov 28, 2024

The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company is looking for a Contracts Administrator to join the Corporate Legal team and is offering a unique opportunity to expand and hone skills in collaboration with a broad and supportive team.

Engineering Manager - Edge

Company: Vercel

Location: USA

Posted Nov 28, 2024

Vercel is looking for an Engineering Manager to grow the Edge Content team, focusing on building fast web apps with Nextjs, SvelteKit, etc. The role requires strong technical skills, teamwork, and communication. The company offers great compensation, inclusive benefits, and a remote-friendly work environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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