Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Head of Customer Support

Company: Crux

Location: USA

Posted Nov 27, 2024

Crux is a fast-growing technology company that is building a platform to power the flow of data globally. They are looking for a Customer Technical Production Support Director to join their Data Ops Engineering team.

Partner Marketing Manager

Company: Dropbox

Location: USA

Posted Nov 27, 2024

The role is focused on building and executing a strategic partner marketing plan to support the global gotomarket strategy. The role will work with key stakeholders to build and execute an integrated marketing strategy and will play a key part in programs to launch new partner integrations.

Machine Learning Engineer II - Subscriptions

Company: Spotify

Location: USA

Posted Nov 27, 2024

The text describes a job opening for a Machine Learning Engineer at Spotify, focusing on building robust and scalable machine learning solutions to personalize activation retention and conversion funnels. The role involves designing, building, and refining Spotify's product by handson ML development, collaborating with a multifunctional agile team, and driving optimization testing and tooling to improve quality.

Sr. Project & Program Manager

Company: Pinterest

Location: USA

Posted Nov 27, 2024

The Internationalization team at Pinterest is looking for a Technical Internationalization Program Manager to manage the AI and Machine Translation aspect of the localization process. The role involves developing a quality measurement framework, building and maintaining linguistic assets, and identifying best industry practices for AI and MT models.

Sales Associate

Company: Granicus

Location: USA

Posted Nov 27, 2024

Granicus is a company that provides technology solutions to governments and citizens, aiming to bring them closer together. They have a mission to support their customers in meeting the needs of their communities and implementing their technology in ways that are equitable and inclusive.

Senior Data Engineer (Senior Engineer II) - Integrations

Company: Rockerbox

Location: USA

Posted Nov 27, 2024

Rockerbox is a growing low-ego tech startup that empowers marketing executives to make data-driven decisions. They are looking for a Senior Data Engineer to join their team, with a focus on building scalable and resilient data pipelines. The company offers a unique suite of product lines that centralize data and offer diversified measurement methodologies.

OT Security Consultant

Company: DirectDefense

Location: USA

Posted Nov 27, 2024

DirectDefense is a leading cybersecurity firm that provides cutting-edge solutions to help organizations defend against modern cyber threats. The company is committed to improving the security posture of its clients and has a passion for security. The OT Cybersecurity Consultant role involves leading assessments of security capabilities and technologies for clients' OT environments.

Senior Cloud Engineer

Company: Acentra Health

Location: USA

Posted Nov 27, 2024

Acentra Health is looking for a Senior Cloud Engineer to join their growing team. The role involves driving innovation, optimizing cloud operations, and working closely with development, QA, and support teams. The company offers a competitive salary, benefits, and a culture fueled by passion and driven by purpose.

Account Executive

Company: Aleph

Location: USA

Posted Nov 27, 2024

Aleph is a financial planning and analysis software company that is redefining the industry. They have a unique approach and are growing rapidly with low marketing spend. They are hiring account executives to join their growing sales team and are looking for experienced sellers with a track record of success.

Designer - Mobile & Vehicle UI

Company: General Motors

Location: USA

Posted Nov 27, 2024

The job description is for a remote designer position at General Motors. The role involves designing user interfaces for vehicle features and collaborating with other designers, researchers, and engineers. The ideal candidate will have strong visual design skills, an understanding of user-centered design, and a passion for designing digital products.

Integration Engineer

Company: Cofactr

Location: USA

Posted Nov 27, 2024

Cofactr is a company that empowers those who get critical work done by bridging the gaps left by traditional supply chain management solutions. They are seeking an Integration Engineer to join their Delivery team, with a focus on building, maintaining, and troubleshooting integrations using the Prismatic platform.

Communications Specialist, Editorial and Publications

Company: Protect Democracy

Location: USA

Posted Nov 27, 2024

Protect Democracy is seeking a Communications Specialist to support their editorial team in writing and editing content for their newsletter, website, and social media. The ideal candidate has 3+ years of communications experience, exceptional writing skills, and a passion for preserving democratic norms and institutions.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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