Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Software Engineer, Community Support Platform - IVR/Voice

Company: Airbnb

Location: USA

Posted Nov 23, 2024

The text describes the IVR Product team's mission to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions. The team is responsible for creating innovative products and a solid platform that delivers exceptional user experiences.

ABM & Campaigns Manager

Company: Signifyd

Location: USA

Posted Nov 23, 2024

The ABM Campaigns Manager will lead the planning, execution, and optimization of multichannel ABM campaigns, leveraging marketing technology platforms, to drive revenue generation and customer acquisition. The ideal candidate will possess a strong blend of strategic thinking, creative problem-solving, and hands-on execution skills.

Software Engineer - Scanning Engine

Company: Coalition, Inc.

Location: USA

Posted Nov 23, 2024

The job posting is for a Software Engineer to join the Scanning Engine and Data Collection team at Coalition Inc. The team provides critical data for underwriting Cyber Insurance policies. The ideal candidate will have solid networking fundamentals and experience with running distributed systems at scale. The company offers competitive compensation, flexible PTO policy, and mental and physical health wellness programs.

Inside Broker - Executive Risk, Cyber, and Professional Liability

Company: Anzen

Location: USA

Posted Nov 23, 2024

Anzen is a technology and insurance company that provides specialty insurance solutions to SMB, midmarket, and public companies. They are seeking a dynamic and detail-oriented Inside Broker to join their growing team, specializing in Executive Risk, Cyber, and Professional Liability lines of coverage.

Software Engineer - Security Applications

Company: Coalition, Inc.

Location: USA

Posted Nov 23, 2024

The job posting describes a role in the Security Engineering Backend team, responsible for designing, developing, and testing backend implementations of new and existing product features. The team works on APIs, scraping, and ETL workflows, and prefers to use the right tool for the job. The job requires experience in modern programming languages, SQL databases, and data modeling, as well as effective communication and problem-solving skills.

Senior Director - App Product

Company: Shippo

Location: USA

Posted Nov 23, 2024

Shippo is a shipping layer of the internet that aims to make merchants successful through world-class shipping solutions. The company provides competitive shipping rates, print labels, and automated international documents, and has a user-centric approach to product development.

Associate Software Engineer

Company: Edmunds.com

Location: USA

Posted Nov 23, 2024

Edmunds is a company that offers flexibility, innovation, and cutting-edge technology to make car buying easier. They have a team dedicated to creating reliable interfaces and repurposing data to add value to their organization. The company is looking for a Java developer to join their team and contribute to creating exceptional customer experiences.

Director of Account Management

Company: QuinStreet

Location: USA

Posted Nov 23, 2024

The job posting is seeking a Director of Account Management and Customer Success to lead a team and drive revenue growth. The ideal candidate should have experience in customer success, account management, and leadership, with a strong understanding of customer needs and a passion for growing accounts.

Customer Service Representative

Company: Omni Interactions, Inc.

Location: USA

Posted Nov 23, 2024

Omni is a freelance opportunity that allows you to work remotely from home, providing customer service to Fortune 500 companies. You can set your own schedule, get paid, and enjoy the freelance life. The application process is straightforward, and you'll need to upload screenshots of your home internet speed and work computer, take an online assessment, and answer some questions.

Tax Prep Specialist

Company: Omni Interactions, Inc.

Location: USA

Posted Nov 23, 2024

The job posting is for a Tax Analyst position that requires a college degree, strong computer skills, and experience in US tax principles. The role involves preparing tax documents, collaborating with clients, and working with a global team. The company offers flexible work arrangements, professional growth opportunities, and competitive earnings.

Senior Counsel - Product

Company: Airbnb

Location: USA

Posted Nov 23, 2024

Airbnb's Legal Department is seeking a talented and adaptable legal professional to support the company's new lines of business and legal work. The successful candidate will be responsible for advising business, product, design, and engineering teams on compliance issues and providing guidance on complex legal matters.

Technical Compliance Program Lead

Company: Airbnb

Location: USA

Posted Nov 23, 2024

The job posting is for a Technical Compliance Program Lead at Airbnb, responsible for designing and implementing technology-enabled solutions to scale compliance capabilities. The role requires collaboration with cross-functional teams, experience in technology program management, and a commitment to operational excellence.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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