Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Sr People M&A Partner

Company: HubSpot

Location: USA

Posted Nov 20, 2024

The job description is for a People side of MampA activity leader at HubSpot. The role involves leading a cross-functional team, establishing relationships with vendors, and defining post-integration success metrics. The ideal candidate has experience in MampA deals, is comfortable with ambiguity, and has strong communication and problem-solving skills.

Accountant - Platform

Company: Kraken

Location: USA

Posted Nov 20, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Procurement Transformation Lead

Company: Dropbox

Location: USA

Posted Nov 20, 2024

Dropbox is seeking a Procurement Transformation Lead to drive the evolution of their technology stack, leveraging emerging capabilities and setting new standards in purchasing automation. The role will focus on crafting and implementing a strategic vision that boosts efficiency, resilience, and competitive advantage through advanced systems and processes.

Backend Developer

Company: Dynamo Technologies

Location: USA

Posted Nov 20, 2024

The US Forest Service is seeking a Backend Developer to work on an Enterprise Land Management System. The job requires experience in building web services, Nodejs, and SQL Server, as well as Agile development and Git. The salary range is $120k-$130k.

Offensive Security Engineer

Company: Stripe

Location: USA

Posted Nov 20, 2024

The job posting is for an Attacker Engineering team member at Stripe, responsible for conducting offensive security assessments and penetration testing to identify vulnerabilities and weaknesses in Stripe's systems, applications, and networks.

Senior Manager - Global Planning and Reporting

Company: HubSpot

Location: USA

Posted Nov 20, 2024

HubSpot is a rapidly growing publicly traded technology company looking to fill a newly created role of Senior Tax Manager for Global Planning and Reporting. The role will have a leadership role for setting up the tax department for success to help HubSpot scale streamlining tax processes while using exciting new tax technologies.

Site Reliability Engineer - Edge

Company: Vercel

Location: USA

Posted Nov 20, 2024

Vercel is looking for experienced SREs to help grow their small team into a global footprint. The role involves enhancing Edge infrastructure, optimizing software integration, and driving reliability and performance improvements.

Data Support Specialist

Company: Finalsite

Location: USA

Posted Nov 20, 2024

Finalsite is a company that provides website communications, enrollment, and marketing platform for schools and school districts. They have a team of people who work remotely in the US, Europe, South America, and Asia. The company is headquartered in Glastonbury, CT, USA. The Data Support Specialist role is responsible for meeting the data integration needs of clients through an email ticketing system.

Senior Software Engineer II - PaaS Edge

Company: HubSpot

Location: USA

Posted Nov 20, 2024

The HubSpot Product team is passionate about building tools to help small and medium-sized businesses market, sell, and serve their customers. The team is responsible for managing the load balancing layer and operating their own open-source load balancer orchestration system.

Staff Product Manager - Security

Company: Webflow

Location: USA

Posted Nov 20, 2024

Webflow is seeking an experienced Staff Product Manager with a deep focus on Security to join their team. The role involves developing a Security Feature Roadmap, collaborating with the Security Team, and ensuring compliance with relevant regulations and privacy standards.

Senior Tax Analyst - Global Compliance and Operations

Company: HubSpot

Location: USA

Posted Nov 20, 2024

HubSpot is looking to fill a Senior Tax Analyst Global Compliance and Operations role, requiring a strong tax technical base, experience in public accounting, and proficiency in ONESOURCE. The role will involve ensuring compliance across multiple jurisdictions, managing local tax provision computations, and supporting international tax compliance operations.

Staff Data Scientist - Inference, Experimentation

Company: Airbnb

Location: USA

Posted Nov 20, 2024

The job posting is for a Staff Data Scientist position at Airbnb, where the candidate will work on experimentation and causal inference, building reusable tools and models, and partnering with engineers and data scientists. The role requires advanced degree in a quantitative field, strong programming skills, and ability to communicate clearly with both technical and non-technical audiences.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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