Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Internal Communications Manager

Company: Figma

Location: USA

Posted Nov 20, 2024

Figma is looking for a creative storyteller and writer to join their growing global communications team. The ideal candidate will work with partners across the organization to uplevel Figma's storytelling and share company news and cultural touchpoints.

Site Reliability Engineer

Company: Vercel

Location: USA

Posted Nov 20, 2024

Vercel is looking for experienced SREs to help grow their small team into a global footprint. The role involves enhancing Edge infrastructure, optimizing software integration, and driving reliability and performance improvements. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Tier 2 - Member Support Advocate

Company: PadSplit

Location: USA

Posted Nov 20, 2024

PadSplit is a pioneering real estate platform committed to providing affordable housing accommodations. They are looking for a senior member of the Customer Experience organization to handle complex customer support escalations.

CFO Consultant - Consumer Division

Company: Burklandassociates

Location: USA

Posted Nov 20, 2024

Burkland is a remote-first company that accelerates dreams by providing high-level finance help to startups. They are seeking a CFO with strong consumer industry experience to join their Consumer Group.

Social Media Expert

Company: Crisis Control Solutions LLC

Location: USA

Posted Nov 20, 2024

The company, Crisis Control Solutions LLC, is seeking a Social Media Expert to join their team remotely. The role involves managing digital product sales, creating social media campaigns, and promoting the company founder as a speaker in the US market.

Senior CloudOps Engineer

Company: DuckDuckGo

Location: USA

Posted Nov 20, 2024

DuckDuckGo is a privacy-focused company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Senior Cloud Ops Engineer to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Senior Frontend Software Engineer - Profile Features

Company: Reddit

Location: USA

Posted Nov 20, 2024

The job posting is for a high-impact role in the Profiles team at Reddit, focusing on making profiles open, safe, and expressive. The ideal candidate has 5+ years of professional software development experience, strong organizational skills, and excellent communication skills.

Software Development Engineer in Test

Company: Saga Education

Location: USA

Posted Nov 20, 2024

Saga Education is a nonprofit organization that provides high-impact tutoring to students. They are looking for a Software Development Engineer in Test (SDET) to join their team. The role involves designing and implementing automated tests, collaborating with cross-functional teams, and ensuring the quality and reliability of software products.

Senior Technical Account Manager

Company: Rye

Location: USA

Posted Nov 20, 2024

RyeRye is a startup that enables companies to sell products on their own site or app without managing inventory or fulfilling orders. They are looking for a Senior Technical Account Manager to join their team and own the post-sales customer relationship.

Senior Payroll Lead

Company: hims & hers

Location: USA

Posted Nov 20, 2024

The Senior Payroll Lead will perform complex administrative and accounting duties to prepare payroll for exempt and nonexempt employees in a multistate and multisubsidiary environment. The role requires experience in payroll functions, knowledge of payroll compliance, and ability to manage multiple tasks and meet deadlines.

Customer Success Manager

Company: Perforce

Location: USA

Posted Nov 20, 2024

Perforce is a company that values creativity, collaboration, and wellness. They are looking for a Customer Success Manager to join their team, who is customer-focused, experienced in managing and growing customer accounts, and has a high level of empathy. The company is passionate about helping enterprises use data to accelerate data-driven transformation and is committed to being an equal opportunity employer.

Project Manager- Strategic Growth Initiatives

Company: Blend360

Location: USA

Posted Nov 20, 2024

BLEND360 is a forward-thinking company seeking a project manager to lead strategic efforts and improve customer experience. The ideal candidate will be adaptable, a strong problem solver, and able to work on multiple initiatives simultaneously.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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