Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Sr. Engineering Manager - Quality

Company: Apollo.io

Location: USA

Posted Nov 10, 2024

The job is looking for a Sr Engineering Manager with experience in software quality to lead the quality engineering team, design and track high business impact quality metrics, and improve product quality. The manager will work on developing and maintaining quality assurance policies, managing testing activities, and collaborating with engineering squads to deliver top-notch products.

Senior Security Analyst – Risk and Compliance

Company: Jenzabar

Location: USA

Posted Nov 10, 2024

The Senior Security Analyst will lead Jenzabar's Risk and Compliance efforts, establishing and maintaining the company's IT security governance, risk, and compliance program. The role involves leading centralized audit and IT compliance support, creating and maintaining IT governance frameworks, and analyzing current and emerging IT security risks.

Indirect Tax Research & Operations Specialist

Company: Stripe

Location: USA

Posted Nov 10, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. They are seeking an Indirect Tax Research amp Operations Specialist to support and grow the US tax content powering the Stripe Tax engine.

Software Engineer - Edge

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is looking for engineers to help build functional systems that improve product and customer experience. The company provides a great compensation package, inclusive healthcare, and flexible time off.

Director - Design

Company: Dropbox

Location: USA

Posted Nov 10, 2024

The role is looking for a Design Leader to lead multidisciplinary teams in building best-in-class product experiences that delight customers. The role will be responsible for ensuring every interaction with customers is met with an 'it just works' experience, and will also be critical in establishing a world-class design discipline and design team.

Member of Technical Staff - Machine Learning

Company: Runway

Location: USA

Posted Nov 10, 2024

The job posting is looking for Machine Learning Engineers to build new multimodal AI systems for media generation. The ideal candidate has strong engineering skills, extensive experience in machine learning projects, and thrives in a fast-paced environment. The job involves developing innovative research projects, working with a world-class engineering team, and collaborating with the product organization to bring cutting-edge machine learning models to production.

Senior Financial Systems Analyst

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is a company that provides a frontend cloud platform for building and deploying web applications. The company is looking for a Senior Financial Systems Analyst to join their team, who will be responsible for administrating and supporting their financial systems stack, including NetSuite, Zip, Stripe, and others.

Sales Development Representative I (Junior)

Company: Outliant

Location: USA

Posted Nov 10, 2024

Outliant is a remote digital product development and startup consulting company looking to hire a fulltime Sales Development Representative. The role involves taking inbound sales calls, conducting outreach, and leading qualification cadences. The company offers flexible hours, unlimited PTO, and a fun work environment.

Senior Global Payroll Specialist

Company: Oyster

Location: USA

Posted Nov 10, 2024

The job posting is for a Senior Payroll Specialist to join the Global Payroll Centre of Excellence team, handling US global payroll operations, and requires experience in US payroll laws, attention to detail, and customer-focused approach.

Principal Customer Advocacy Manager

Company: Unqork

Location: USA

Posted Nov 10, 2024

Unqork is a company that provides an Enterprise App Cloud solution, empowering enterprises to unleash business agility while removing the burden of technical debt. The company serves enterprises of all sizes, including financial services, insurance, government, and healthcare. The job posting is for a Senior Director of Customer Success, responsible for overseeing a portfolio of clients and guiding them through technical and business solutions.

Engineering Manager - Machine Learning

Company: Runway

Location: USA

Posted Nov 10, 2024

The job posting is looking for an Engineering Manager to lead a team focused on productionizing ML-based features. The ideal candidate should have experience growing high-performing engineering teams and be interested in the intersection of machine learning and systems design.

Sales Development Representative

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is looking for an Enterprise Sales Development Representative to join their Sales team. The role involves building a pipeline of qualified business for the Enterprise part of their sales organization through cold calling and working closely with the Account Executive team.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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