Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Application Security Engineer

Company: Mural

Location: USA

Posted Oct 31, 2024

The job description is for an Application Security Engineer to work on the Mural product security strategy, managing bug bounty submissions, SAST testing, and educating on secure coding best practices.

SWE II Software Engineer - Backend

Company: AllTrails

Location: USA

Posted Oct 31, 2024

AllTrails is a popular outdoors platform that helps people explore the outdoors with hand-curated trail maps, photos, reviews, and user recordings. The company is looking for a software engineer to join their team, with a competitive salary and benefits package.

Director - Strategic Account Management

Company: Cision

Location: USA

Posted Oct 31, 2024

Brandwatch is seeking an experienced leader to lead a team of Account Managers as the Director of Account Management. The role involves developing and executing a comprehensive strategy to retain and expand presence in largest and most strategic accounts.

Sr. Software Engineer - Backend

Company: hims & hers

Location: USA

Posted Oct 31, 2024

The job posting is seeking an experienced Sr Software Engineer to build and maintain a platform for customer orders and prescriptions. The role requires experience with backend services, collaboration, leadership, and technical skills. The company offers competitive benefits and a positive work environment.

Executive Director of Social Networks

Company: Cision

Location: USA

Posted Oct 31, 2024

Brandwatch is seeking a strategic leader for the Executive Director of Social Networks position. The role involves leading a team of Account Managers, building relationships with senior executives, and driving retention and expansion strategies for high-value customers.

Data Strategy Manager

Company: Invisible Technologies

Location: USA

Posted Oct 31, 2024

The text describes Invisible, a company that provides solutions to complex business problems using AI and automation. The company has experienced exponential growth and is looking for a Data Strategy Manager to help clients improve their AI models. The role requires a deep understanding of data science, statistics, and AI, as well as strong management and leadership skills.

Customer Support Specialist

Company: TeamSnap

Location: USA

Posted Oct 31, 2024

TeamSnap is looking for a Customer Experience Agent to deliver high-quality support to their customers. The role involves providing WOW customer experiences through email and chat, taking ownership of customer issues, and seeking to understand customer needs. The company offers competitive compensation and a positive work environment.

Strategic Account Executive

Company: Everstream Analytics

Location: USA

Posted Oct 31, 2024

The job posting is for a Strategic Account Executive at Everstream, responsible for driving sales and growth in the automotive industry. The role requires strong presentation and hunting skills, experience in enterprise software sales, and a proven track record of success.

Principal Software Engineer

Company: Restaurant365

Location: USA

Posted Oct 31, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Principal Software Engineer to lead the development of new features and products. The role requires expertise in C, SQL databases, and cloud computing, as well as experience with Agile development concepts and distributed version control systems.

Digital Customer Success - Campaign Manager

Company: Twilio

Location: USA

Posted Oct 31, 2024

Twilio is a company that is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses, and empowering millions of developers worldwide. The Digital Customer Success Campaign Manager role is a perfect fit for someone who has an exceptional drive to execute and iterate, is a resourceful problem solver, and has an analytical mindset.

Provisioning Specialist I

Company: Pax8

Location: USA

Posted Oct 31, 2024

The Provisioning Specialist L1 ensures timely delivery of orders and proactively communicates with partners. They follow processes and learn new skills on the job. The role requires creative problem-solving, attention to detail, and excellent communication skills.

Risk Analyst

Company: Check

Location: USA

Posted Oct 31, 2024

The company is seeking a contract Risk Analyst to provide temporary support in reviewing accounts, ensuring regulatory compliance, and mitigating fraud and credit risks. The ideal candidate has experience in risk, banking compliance, AML, or fraud and is detail-oriented and eager to minimize risk and improve systems.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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