Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Privacy & Regulatory Counsel

Company: Plaid

Location: USA

Posted Oct 28, 2024

Plaid is a company that aims to empower people to take control of their finances by providing tools and experiences for developers to create their own financial products. The company is dedicated to building a diverse team of driven individuals who care about making the financial ecosystem more equitable.

Senior Product Manager

Company: OneSignal

Location: USA

Posted Oct 28, 2024

OneSignal is a leading omnichannel customer engagement solution that enables businesses to deliver personalized customer journeys across various channels. The company has a strong focus on healthy life balance, kindness, and personal growth, making it a great place to work. The product team is responsible for building the future of how apps engage their users, and the company is looking for a product manager with strong design, technical, and data analytics skills.

Director of Product, Retrieval Operations

Company: Datavant

Location: USA

Posted Oct 28, 2024

Datavant is a data platform company that enables organizations to move and connect data securely. The company is looking for a Director of Product to lead the product strategy and execution to enable Datavant to best service its Payer customers and deliver valuable outcomes to both Payers and Providers.

Senior Data Analyst, Trust & Safety

Company: Pinterest

Location: USA

Posted Oct 28, 2024

The job posting is for a Senior Data Analyst to support the Data and Analytics team in the Trust and Safety Organization. The team's mission is to provide accurate and timely data to empower partner teams to make informed decisions. The role involves conducting analyses, developing metrics, and partnering with stakeholders to identify areas of improvement and provide recommendations.

Product

Company: AirGarage

Location: USA

Posted Oct 28, 2024

AirGarage is a startup that aims to repurpose parking spaces for other uses, starting with the $131 billion US parking real estate market. They are looking for a Product Manager to shape their product and lead meetings, customer research, and product requirements.

Content Producer, TeachAI

Company: Code.org

Location: USA

Posted Oct 28, 2024

The job summary describes a Content Producer role at TeachAI, responsible for promoting AI literacy through various formats, managing product development, and collaborating with external partners. The ideal candidate should have a background in creative design, education, or media studies, with experience in content production and marketing materials.

Java Engineer

Company: Oddball

Location: USA

Posted Oct 28, 2024

Oddball is hiring a Java Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans daily lives. The company values learning, growth, and making a big impact, and offers competitive compensation and benefits.

IP Counsel

Company: Plaid

Location: USA

Posted Oct 28, 2024

Plaid is a company that aims to empower people to take control of their finances by providing tools and experiences for developers to create financial products. The company is looking for a patent portfolio manager to manage and expand its IP program, protect its products and competitive position, and contribute to the development of its approach to AI.

Technical Lead II, Data Warehouse Infrastructure Team

Company: HubSpot

Location: USA

Posted Oct 28, 2024

The Data Warehouse Infrastructure product group is responsible for making HubSpot smarter by enabling a deeper understanding of its customers. They're a team of engineers who partner with business leaders to understand the nuances of the data and provide access to the data they need to manage the business intelligently.

Customer Service Manager

Company: Wine.com

Location: USA

Posted Oct 28, 2024

The Customer Service Manager is responsible for managing a team of remote customer service agents, focusing on performance, staffing, team culture, training, and communication. The ideal candidate should have proven experience in managing a remote team, be a strategic thinker, and have excellent communication skills.

Senior Corporate Counsel

Company: Apollo.io

Location: USA

Posted Oct 28, 2024

Apollo is looking for a business-minded corporate lawyer to join their growing legal team. The role involves managing global equity programs, leading corporate transactions, and advising on employment law matters. The company is remote-based and offers an unparalleled opportunity to join a fast-growing unicorn company.

Sales Development Representative

Company: Grafana Labs

Location: USA

Posted Oct 28, 2024

The job posting is for a Sales Development Representative role at Grafana Labs. The job involves managing the initial sales process, building relationships with users, and identifying new client opportunities. The company is looking for a curious and passionate individual who is comfortable making decisions and working autonomously.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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