Exceptional Customer Experience Jobs in USA

581,808 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Staff Data Scientist

Company: Platform Science

Location: USA

Posted Dec 07, 2025

Platform Science is an open IoT platform founded in 2015 that partners with fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They are seeking a Staff Data Scientist to process large amounts of raw data into strategic insights and lead the evaluation, design, and implementation of machine learning models and statistical analyses to support key business objectives.

Senior Platform Engineer - ML Data Systems

Company: Khan Academy

Location: USA

Posted Dec 07, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities. They are looking for an ML Data Engineer to evolve their evaluation dataset tools to meet the growing platform needs of AI-based tutoring.

Revenue Performance Management (RPM) Solutions Delivery

Company: Anaplan

Location: USA

Posted Dec 07, 2025

This job description outlines a role focused on ensuring RPM applications align with Anaplan standards through collaboration, implementation guidance, and ecosystem enablement. Key responsibilities include partnering with teams, developing training programs, and supporting partners to drive successful implementation and customer satisfaction.

Senior/Staff Content Designer

Company: Grow Therapy

Location: USA

Posted Dec 07, 2025

The job posting is for a Senior Staff Content Designer role at Grow Therapy. The role involves crafting clear, inclusive, and trustworthy product experiences across client and provider products. The ideal candidate will have 6+ years of content design/UX writing experience, a strong portfolio, and expertise in UX writing, content strategy, and systems thinking. The role requires collaboration with cross-functional teams, including product design, research, and operations, to define messaging, craft value propositions, and shape content systems. The position offers a competitive base compensation and can be hybrid or fully remote.

Principal Software Engineer - Payroll

Company: Gusto, Inc.

Location: USA

Posted Dec 07, 2025

The role is for a Principal Engineer to lead the development of Gusto's flagship Payroll product. The position involves designing, building, and scaling backend systems, collaborating with cross-functional teams, and mentoring engineers. The ideal candidate has 15+ years of experience, expertise in building resilient systems, and a collaborative mindset.

Staff Data Scientist - Engagement Ecosystem

Company: Pinterest

Location: USA

Posted Dec 07, 2025

Pinterest is seeking a Staff Data Scientist to shape the future of their engagement ecosystem. The role involves developing a deep understanding of the platform, leading projects on tradeoffs between organic engagement and advertising, and designing robust ML frameworks. The ideal candidate will have 10+ years of experience in data environments, expertise in machine learning and causal inference, and strong communication skills.

Machine Learning Engineer - Core Engineering

Company: Pinterest

Location: USA

Posted Dec 07, 2025

This text describes a job opportunity at Pinterest for Machine Learning engineers focusing on building personalized experiences, collaborating across teams, and working with large-scale data systems. It highlights the impact of the role and the required expertise in ML technologies.

Lead AI Engineer

Company: Upwork

Location: USA

Posted Dec 07, 2025

Upwork is a global work marketplace connecting businesses with skilled independent talent. The company offers AI-powered solutions and enables companies to scale, innovate, and build agile teams. The job description is for a Lead AI Engineer position on the Data Platform & Services team, focusing on building AI-powered systems for data engineering, analytics, and product evolution.

Sales Trainer II

Company: Tekion

Location: USA

Posted Dec 07, 2025

The job posting is for a Sales Trainer II position at a SaaS company. The role involves designing and delivering advanced sales training programs, conducting training sessions, providing coaching, creating training materials, assessing effectiveness, collaborating with teams, and reporting on outcomes. The company offers competitive compensation, great benefits, and opportunities for growth in a dynamic work environment.

Senior Product Designer

Company: EDB

Location: USA

Posted Dec 07, 2025

The job posting is for a Senior Product Designer position that is 100% remote for US-based candidates. The role requires a growth mindset, customer focus, and collaboration in an inclusive environment. The impact includes strategic design, visual excellence, design systems, research, and leadership. The ideal candidate should have 5+ years of experience, expertise in Figma, experience with AI tools, and a history of fostering inclusive team environments.

Staff, Product Manager - AI/ML PLatform - Enterprise AI

Company: Twilio

Location: USA

Posted Dec 07, 2025

Twilio is seeking a Staff Product Manager for their Enterprise AI team to lead the development of AI platform capabilities. The role involves defining the product roadmap, building AI reasoning engines, and creating no-code experiences for internal and external teams. The ideal candidate has 7+ years of product management experience, deep knowledge of NLP and LLMs, and experience with enterprise AI platforms.

Senior Software Engineer

Company: Elicit

Location: USA

Posted Dec 07, 2025

Elicit is an AI research assistant enhancing decision-making. They're hiring a senior engineer to develop features, with a focus on scalable systems and competitive compensation.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages