Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Principal Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Oct 13, 2024

ScienceLogic is looking for a Principal Site Reliability Engineer to join their team. The company is going through a product transformation and is responsible for the design, deployment, and maintenance of the Cloud Infrastructure used for running their revenue-generating SaaS product line. The ideal candidate will have experience with cloud technologies, automation, and the SRE discipline.

Senior Business Analyst

Company: Citizant

Location: USA

Posted Oct 13, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in areas such as Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and offers excellent compensation and benefits to its associates.

Senior Backend Engineer - Grafana Backend Services

Company: Grafana Labs

Location: USA

Posted Oct 13, 2024

The job posting is looking for a Senior Backend Engineer with experience in GoLang to join the Grafana Backend Services squad. The team's mission is to deliver the best Grafana service to customers. The job responsibilities include working with the team to deliver new functionality, contributing to design documents, and mentoring junior engineers.

Mid-Market Customer Success Manager

Company: Newsela

Location: USA

Posted Oct 13, 2024

The role of MidMarket Customer Success Manager at Newsela involves managing a portfolio of accounts, building partnerships, and driving company results. The role requires experience in EdTech, client success planning, and relationship building. The company offers a range of benefits, including flexible PTO, work from home options, and professional development opportunities.

Product Manager - Retro Funding

Company: Optimism Unlimited

Location: USA

Posted Oct 13, 2024

The role involves leading the development and scaling of the Retro Funding infrastructure, including overseeing the creation and refinement of various components, and collaborating with the design team to develop the user experience. The ideal candidate has a deep interest in Web3 and blockchain technologies, and experience in product management, decentralized governance systems, and shipping Web3 products.

Senior Project Manager

Company: Energy Solutions

Location: USA

Posted Oct 13, 2024

Energy Solutions is looking for a Senior Project Manager to support their Emerging Technologies Implementation work. The company focuses on market-based programs to deliver large-scale energy, carbon, and water-use savings. The role involves crafting program vision, facilitating progress, and communicating with stakeholders.

Data Operations Engineer

Company: Labelbox

Location: USA

Posted Oct 13, 2024

The role is seeking a skilled Data Operations Engineer to support data annotation production processes, optimizing and scaling workflows, and ensuring data quality. The ideal candidate has proficiency in Python, SQL, and experience with Labelbox or similar platforms.

Design Director - UX

Company: hims & hers

Location: USA

Posted Oct 13, 2024

The company is looking for a UX architect to design intuitive and scalable product experiences. The ideal candidate will have a proven track record in UX and IA, experience working with complex digital products, and exceptional collaboration skills.

Delivery Operations Associate

Company: Nava

Location: USA

Posted Oct 13, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They focus on populations that are the least protected and work with government agencies to improve how people apply for benefits and navigate their healthcare.

VP of Sales

Company: Ripjar

Location: USA

Posted Oct 13, 2024

Ripjar is a company that specializes in developing software and data products to help governments and organizations combat serious financial crime. They are looking for a VP of Sales to lead their new business sales activities in North America and grow a quality sales team to maximize business revenue streams.

Senior Accountant

Company: Optimism Unlimited

Location: USA

Posted Oct 13, 2024

The job description is for a chartered accountant with experience in managing day-to-day accounting operations, preparing financial statements, and managing cryptocurrency transactions. The ideal candidate should have strong technical accounting ability, proficiency in accounting software, and excellent analytical and problem-solving skills.

Manager - FP&A

Company: Olo

Location: USA

Posted Oct 13, 2024

Olo is a leading restaurant technology provider that helps brands increase orders, streamline operations, and improve the guest experience. The company is looking for an experienced finance professional to join its revenue planning and analysis function.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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