Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Sr. Finance Manager - Product

Company: Olo

Location: USA

Posted Oct 12, 2024

Olo is a leading restaurant technology provider that helps brands increase orders, streamline operations, and improve the guest experience. They are looking for an experienced finance professional to lead the Product Finance function.

Senior Product Designer - Banking

Company: Mercury

Location: USA

Posted Oct 12, 2024

The text describes the company Mercury's mission to build a product that people love, and its hiring process for a senior product designer. The company values thoughtful design and is looking for a designer who can shape the long-term strategy for banking and other products.

Sr Manager - Trust Risk Management

Company: Pinterest

Location: USA

Posted Oct 12, 2024

The job posting is looking for a Senior Manager to build and lead a Risk Management function within the Strategy and Ops team of Trust and Safety. The role involves overseeing the evaluation, monitoring, and mitigation of Trust-related risks, and partnering with stakeholders to ensure proper review and holistic approach.

Bioinformatics Engineer

Company: Tempus

Location: USA

Posted Oct 12, 2024

The company is seeking a bioinformatics software engineer to develop software for precision medicine and advancing the healthcare industry. The engineer will work on developing software to enable scientists and engineers to access, analyze, and visualize bioinformatics data, and will collaborate with subject matter experts to design and maintain systems supporting medical devices and clinical pipelines.

Program Manager

Company: Appen

Location: USA

Posted Oct 12, 2024

Appen is a leader in AI enablement, providing data annotation and model evaluation services to organizations. The company has a global crowd of over 1 million contributors and utilizes AI-assisted data annotation platforms to collect and label various types of data. Appen is trusted by leaders in technology, automotive, finance, retail, healthcare, and government, and has customers and offices globally.

Finance Director - GTM

Company: Olo

Location: USA

Posted Oct 12, 2024

Olo is a leading restaurant technology provider that helps brands increase orders, streamline operations, and improve the guest experience. They are looking for an experienced finance professional to lead the GTM Finance team and drive revenue and profitability.

Operations Technology Program Manager

Company: Stripe

Location: USA

Posted Oct 12, 2024

The job posting is for an Ops Technology Program Manager at Stripe, a financial infrastructure platform. The role involves deeply understanding customer pain points, translating business needs into technical requirements, and partnering with product and engineering teams to prioritize and roll out new capabilities.

Benefits Manager

Company: Stripe

Location: USA

Posted Oct 12, 2024

Stripe is looking for a leader to design and enhance its benefits programs in the US, CAN, and LATAM. The role involves leading the execution of the benefits strategy, identifying gaps in current offerings, and developing a best-in-class team.

Marketing Designer

Company: HiHello

Location: USA

Posted Oct 12, 2024

HiHello is a venture-backed startup that has created a software platform for digital brand and identity. They are looking for a Marketing Designer to join their growing team and work on various design tasks, including building landing pages, creating collateral, and designing graphics and videos.

Senior Product Manager - Core

Company: Qualia

Location: USA

Posted Oct 12, 2024

Qualia is seeking a Senior Product Manager to improve its Core product. The company is looking for someone with experience in building software, real estate lending or insurance industries, and Agile Product Development methodologies.

Technology Counsel

Company: Bazaarvoice

Location: USA

Posted Oct 12, 2024

The job posting is for a Technology Counsel position at Bazaarvoice, requiring a highly organized team player with legal expertise in technology law. The role involves providing strategic legal advice, drafting and negotiating contracts, and ensuring compliance with data privacy laws and regulations.

Managing Commercial Counsel

Company: Signifyd

Location: USA

Posted Oct 12, 2024

Signifyd is seeking a highly skilled Managing Commercial Counsel to join their dedicated legal team. The ideal candidate will have experience in commercial and tech transactions, and will support the global sales team in structuring and negotiating complex agreements.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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