Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Sr. Machine Learning Manager - Ads Marketplace Quality

Company: Reddit

Location: USA

Posted Dec 06, 2025

Reddit Ads is a fast-growing platform with an ambitious goal to become a massive business. The Sr Manager of Ads Marketplace Quality will play a leading role in shaping Reddit's ads auctions to ensure a great user experience and help the business grow. The role requires management experience and expertise in ads auctions or related domains.

Principal/Senior UI/UX Engineer

Company: eClinical Solutions

Location: USA

Posted Dec 06, 2025

eClinical Solutions is a company that helps life sciences organizations accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud. They offer opportunities for software engineers to develop innovative products and work on enterprise-level clinical data software. The company values diversity, inclusion, and continuous learning, and has received awards for its company culture and remote work.

Senior Observability Architect

Company: Grafana Labs

Location: USA

Posted Dec 06, 2025

Grafana Labs seeks an Observability Architect to lead technical partnerships, ensuring deep customer integration and driving product innovation through strategic leadership and technical expertise. The role emphasizes long-term customer success, observability solution design, and influencing product roadmaps while offering opportunities for technical growth and impactful contributions to the industry.

Senior Manager/Director - Regional Sales

Company: EDB

Location: USA

Posted Dec 06, 2025

The Manager Regional Sales will be responsible for defining and executing the go-to-market strategy to accelerate business growth across EDB's New Enterprise and National accounts. They will lead a team of senior sales reps, develop sales strategies, build a high-performance sales team, and establish strong customer relationships. The role requires 5+ years of experience in leading sales teams, deep product and market expertise, and proven leadership and communication skills.

Senior Business Data Analyst - Business Analytics

Company: Grow Therapy

Location: USA

Posted Dec 06, 2025

The Senior Business Data Analyst role at Grow Therapy involves partnering with business leaders to enable data-driven decision making. The role includes defining KPIs, uncovering insights, developing dashboards, and translating data into business value. Success is measured by the impact of insights on decisions, clarity of metrics, and improvements in business outcomes.

D2C Growth Marketing Manager - Scout Acquisition

Company: Dscout

Location: USA

Posted Dec 06, 2025

Dscout is a flexible experience research platform that helps product teams connect with users. They are looking for a growth-focused marketer to help grow their Scout panel, an amazing community that powers research on their platform. The role involves attracting new Scouts, supporting research recruiting needs, optimizing growth and analytics, improving onboarding and engagement, and owning tools and tech.

District Success Manager - Khan Kids

Company: Khan Academy

Location: USA

Posted Dec 06, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities. They are looking for a District Success Manager to support school and district partners in implementing Khan Academy Kids successfully.

Director - Revenue Operations

Company: Grow Therapy

Location: USA

Posted Dec 06, 2025

Grow Therapy is seeking a Director of Revenue Operations to lead and scale revenue systems strategy across the organization. The role involves designing a scalable RevOps framework, building and leading a team, optimizing the GTM tech stack, driving revenue intelligence, and enhancing GTM efficiency. The ideal candidate has 7+ years of experience in RevOps or GTM strategy roles, with 5+ years of people leadership experience, and a strong background in HubSpot, sales methodologies, forecasting, and data analytics.

Staff Software Engineer, Workflows - Distributed Systems

Company: Webflow

Location: USA

Posted Dec 06, 2025

Webflow is building an AI-native Digital Experience Platform as a remote-first company. They value trust, transparency, creativity, and diversity. The Workflows team is looking for a backend-leaning Staff Fullstack Engineer to lead and collaborate on implementing multiplayer branching experience, site workflows, and next-generation publishing pipelines. The role offers competitive compensation and benefits, and Webflow is committed to building an inclusive environment.

Staff Backend Product Software Engineer - Team Formation

Company: Dropbox

Location: USA

Posted Dec 06, 2025

The role is a Staff Engineer position at Dropbox, focusing on optimizing activation and engagement flows for team users. The engineer will lead a team, contribute to coding, shape technical direction, and drive cross-organizational impact. The position requires a BS/MS/PhD in Computer Science or related field, and at least 12 years of experience in a consumer-facing team.

Industry Solutions Lead - Media & Creatives

Company: Dropbox

Location: USA

Posted Dec 06, 2025

The role involves building and executing Dropbox's multiproduct strategy for the media entertainment and creative industries. Responsibilities include developing GTM plans, strategic partnerships, product features, and sales motions tailored for creative and media workflows. The position requires collaborating with global teams across sales, product development, marketing, and partnerships to shape how creative organizations manage, collaborate on, and deliver their most valuable content.

Head of Platforms - Customer Success

Company: Stripe

Location: USA

Posted Dec 06, 2025

Stripe is a financial infrastructure platform for businesses, with a mission to increase the GDP of the internet. The Platforms Customer Success team partners with various departments to deliver growth and retention outcomes for Stripe's largest customers. The company is looking for a leader to scale the Customer Success efforts for managed platform customers, focusing on strategic account planning, product distribution, executive engagement, and payments optimization.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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