Exceptional Customer Experience Jobs in Washington DC

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Looking for Exceptional Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Washington DC area.

Tier II Help Desk

Company: KeenLogic

Location: Washington DC

Posted Feb 03, 2025

KeenLogic is hiring a Tier II Help Desk Analyst for a full-time, onsite position in Alexandria, VA. The candidate will provide deskside support for Intel-based PCs, Apple workstations, and custom business applications. They will troubleshoot hardware and software issues, perform installations, configurations, and removals, and manage Active Directory, workstation imaging, and mobile device management. Effective communication and teamwork skills are required. Preferred qualifications include MacOS and iOS support experience and Apple Certified Mac Technician certification.

Cloud Developer- TS/SCI Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

Manager, Information Security Office (ISO) Consultant

Company: Capital One

Location: Washington DC

Posted Feb 03, 2025

Capital One is seeking a Manager Information Security Office ISO Consultant with at least 4 years of experience in cybersecurity or information technology. The role involves acting as a central Information Security point of contact, coordinating proactive consulting, and securing design solutions. The ideal candidate should have a deep passion for securing modern computing platforms, strong conceptual thinking, and excellent communication skills. The position offers a competitive salary and comprehensive benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Data Scientist

Company:

Location: Washington, DC

Posted Feb 03, 2025

Fraud Technologist - Data and Analytics - Sr Associate

Company: PwC

Location: Washington DC

Posted Feb 03, 2025

PwC's Financial Crimes Data and Analytics team focuses on leveraging data to drive insights and make informed business decisions. They utilize advanced analytics techniques to optimize clients' operations and achieve strategic goals. As a Senior Associate in Business Intelligence, you will focus on providing strategic insights and driving informed decision-making for clients. You will develop and implement innovative solutions to optimize business performance and enhance competitive advantage. Building meaningful client connections and managing others are key aspects of the role. The position requires critical thinking, problem-solving skills, and the ability to navigate complex situations. PwC values professionals who can interpret data, uphold professional standards, and continuously develop their skills and knowledge.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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