Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Business Analyst - German speaking (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 16, 2025

This job description highlights a role at IBM Consulting involving collaboration with clients, technical expertise, and career growth opportunities. It emphasizes innovation, long-term relationships, and professional development, while outlining required skills and benefits like training and global project involvement.

PHP Laravel Developer Needed ROCKSTARS ONLY

Company: Agent Legend

Location: Remote

Posted Dec 15, 2025

This job posting seeks a skilled PHP/Laravel developer for a fast-growing SaaS company building AI-driven communication tools. The role involves backend development, API integrations, and working remotely with a collaborative team. Candidates must include a joke and specific tag to demonstrate they read the entire posting.

Business Transformation Consultant-Asset Management

Company: IBM

Location: Pune, IN

Posted Dec 16, 2025

This job description outlines a role at IBM Consulting involving technical expertise in Maximo EAM, system integration, and client collaboration. Responsibilities include leading upgrades, assessing customization needs, and providing advisory support. Requirements include a bachelor's degree and proficiency in specific technologies.

Package Consultant-Oracle Cloud CX

Company: IBM

Location: Pune, IN

Posted Dec 16, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in delivering solutions. It highlights opportunities to work with industry visionaries and leverage IBM's technology platforms for impactful client outcomes.

Electrical Engineer

Company: IBM

Location: Yorktown Heights, US

Posted Dec 16, 2025

This job description outlines the responsibilities of an Electrical Engineer supporting electrical design and operations in critical facilities. Key duties include maintaining electrical infrastructure reliability, managing maintenance tasks, ensuring compliance with safety codes, and collaborating with vendors. The role requires 8+ years of experience, technical expertise in electrical systems, and strong communication skills.

Sr Engineering Manager, Security Engineering

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description outlines a Sr Manager role focused on vulnerability management and compliance automation for HashiCorp's products. The position requires leadership in security programs, collaboration with cross-functional teams, and expertise in cloud-native architectures. Key responsibilities include designing security tools, managing risk posture, and contributing to strategic planning.

Digital Security - Senior Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 16, 2025

This job description outlines the role of a Digital Security Senior Managing Consultant focused on cloud security, identity and access management (IAM), and hybrid cloud transformations. The position requires expertise in cloud-native security, compliance standards, and delivering large-scale security solutions. Key responsibilities include consulting, leadership in solution delivery, and building trusted advisor relationships with clients.

Spark Cluster Admin

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description highlights a senior role in Spark cluster administration with opportunities for growth and collaboration. The position emphasizes technical expertise in Apache Spark, OpenShift, and DevOps practices, along with career development through onboarding and continuous learning. IBM's focus on innovation and digital transformation is presented as a key driver for success.

System Development Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text highlights India Systems Development Lab's contributions to technology innovation and outlines a Java + ReactJS full stack developer role with responsibilities spanning frontend/backend development, DevOps, and technical mentorship.

Application Developer-ReactJS

Company: IBM

Location: Mumbai, IN

Posted Dec 16, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to public and private sector clients. Responsibilities include teamwork, training, and communication skills, with requirements for a bachelor's degree and technical proficiency in React.js. Preferred qualifications include a master's degree and experience with code coverage and reusable components.

Application Consultant-EAI

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description highlights a career in IBM Consulting focused on long-term client relationships, hybrid cloud and AI solutions, and collaborative innovation. The role involves software development using Agile methodologies, technical documentation, and problem-solving, with requirements emphasizing Dell Boomi integration expertise and cloud platform experience.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 16, 2025

This text describes a Full Stack Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in Java, Spring Boot, Angular, and microservices, along with requirements for containerization, CICD processes, and Agile methodologies. It highlights the opportunity to work on innovative projects within IBM's ecosystem while meeting educational and technical qualifications.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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