Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Principal Product Manager - Search

Company: Mapbox

Location: USA

Posted Dec 12, 2025

Mapbox is a leading location platform offering tools for businesses and developers. They seek a Principal Product Manager to drive innovation in geospatial solutions, emphasizing collaboration and customer success.

Personal Injury Protection (PIP) Adjuster

Company: Reserv

Location: USA

Posted Dec 12, 2025

Reserv is an insurtech company leveraging AI and automation to revolutionize claims processes, seeking a detail-oriented Personal Injury Protection Resolution Specialist. The role involves investigating claims, collaborating with teams, and improving processes while emphasizing growth, empathy, and tech-driven solutions. The company offers competitive benefits, remote work flexibility, and a focus on innovation, diversity, and reducing administrative burdens for adjusters.

Customer Support Specialist

Company: Clear Capital | CubiCasa

Location: USA

Posted Dec 12, 2025

This job posting highlights a Customer Support Specialist role at Clear Capital, emphasizing opportunities to improve customer experiences, build relationships, and contribute to real estate analytics. The position offers competitive compensation, comprehensive benefits, career development resources, and a mission-driven environment focused on excellence and community impact.

Senior Backend Engineer - MetaMask (OffChain)

Company: Consensys

Location: Anywhere

Posted Dec 12, 2025

Consensys, a leading blockchain company, focuses on innovation and accessibility in web3. They offer roles in a dynamic environment, emphasizing collaboration and growth.

AI Engineer

Company: Guidehouse

Location: USA

Posted Dec 12, 2025

This job posting outlines a Software Development and AI Engineering role with responsibilities including AI application development, cloud platform management, and collaboration with cross-functional teams. It highlights competitive compensation, comprehensive benefits, and opportunities for growth, while also detailing technical requirements and security clearance expectations.

Director, Medical Science Liaison (MSL) Team Lead – Women’s Health, US

Company: Viatris

Location: USA

Posted Dec 12, 2025

Viatris seeks a Medical Science Liaison Team Lead to drive innovation and patient health through nonpromotional education, with competitive compensation and inclusive opportunities.

Director - Quality Engineering

Company: Magnet Forensics

Location: USA

Posted Dec 12, 2025

Magnet Forensics promotes itself as a global leader in digital forensics with innovative solutions for digital investigations. The job posting highlights opportunities for a Director of Quality Engineering, emphasizing strategic leadership, automation, and quality culture. The company emphasizes competitive compensation, diversity, and a mission-driven culture.

Program Manager

Company: ReflexAI

Location: USA

Posted Dec 12, 2025

ReflexAI seeks a Program Manager to lead a global social impact initiative, offering competitive compensation, remote flexibility, and opportunities to drive innovation in AI-driven solutions. The role emphasizes cross-functional collaboration, strategic leadership, and alignment with core values of impact and inclusion.

Talent Acquisition Partner - Technology

Company: Canva

Location: Australia

Posted Dec 12, 2025

This job description highlights a recruitment role focused on managing technology hiring processes, delivering exceptional candidate experiences, and building diverse talent pipelines. The position emphasizes working with Canva's Technology Talent Acquisition Team to shape inclusive hiring practices while offering opportunities to contribute to innovative projects and a supportive workplace culture.

Staff Backend Product Software Engineer, Multi-Product Experience

Company: Dropbox

Location: USA

Posted Dec 12, 2025

This job description highlights a Staff Engineer role at Dropbox with opportunities for technical leadership, cross-functional collaboration, and impactful system design. The position emphasizes innovation in product integration and offers competitive compensation across different US zones.

Data Architect

Company: Magnet Forensics

Location: USA

Posted Dec 12, 2025

Magnet Forensics promotes itself as a global leader in digital forensics with innovative solutions for crime fighting and national security. The job posting for a Data Architect emphasizes strategic leadership, technical expertise, and collaboration across platforms. The company highlights competitive compensation, inclusive values, and opportunities for growth while maintaining a strong commitment to diversity and operational excellence.

Power Automate Desktop Specialist

Company: Data Meaning

Location: USA

Posted Dec 12, 2025

This job posting seeks a Power Automate Desktop Specialist to design, develop, and deploy RPA solutions that streamline manual processes. The role involves migrating RPA solutions from legacy platforms, integrating systems, and supporting adoption across teams. Qualifications include a bachelor's degree, Microsoft certification, and experience with RPA migration. Preferred skills include knowledge of Power Apps, Power BI, and other RPA tools. The position emphasizes collaboration, innovation, and delivering high-quality automation solutions in a global team environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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