Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Customer Support Manager

Company: Maven

Location: USA

Posted Dec 12, 2025

Maven is transforming postgraduate education with expert-led courses and high engagement rates, seeking a support manager to scale operations as they grow rapidly. The role offers ownership of customer operations, collaboration with key stakeholders, and opportunities to shape the company's future.

Account Executive - Government & Healthcare

Company: Canva

Location: UK

Posted Dec 12, 2025

This job description highlights a senior sales role at Canva focused on expanding enterprise solutions for UK government agencies. The position offers opportunities to work on impactful projects with a supportive team, along with benefits like equity packages, flexible leave, and a collaborative work environment.

Senior Program Manager - Brand Operations

Company: Webflow

Location: USA

Posted Dec 12, 2025

Webflow seeks a Senior Program Manager to build operational infrastructure for Brand Marketing, offering growth opportunities and strategic influence. The role emphasizes scalability, cross-functional collaboration, and financial acumen, with competitive compensation and remote-first flexibility.

Salesforce Technical Architect

Company: Guidehouse

Location: USA

Posted Dec 12, 2025

This job posting seeks a Salesforce Solution Architect with expertise in public sector and enterprise implementations, requiring 14+ years of experience and specific certifications. The role involves designing solutions, leading projects, and collaborating with teams, with compensation ranging from $171,000 to $285,000. Guidehouse offers competitive benefits, career development opportunities, and a supportive work environment.

Senior Web Strategist

Company: Typeform

Location: UK

Posted Dec 12, 2025

This job description outlines a remote role focused on transforming Typeform's web function through optimization, technical improvements, and cross-functional collaboration. Responsibilities include leading CRO initiatives, managing publishing workflows, and enhancing site performance while aligning with SEO and data teams.

Staff Software Engineer

Company: Visa

Location: Brazil

Posted Dec 12, 2025

Pismo is a technology company founded in 2016 that provides cloud-based solutions for banking and fintech, collaborating with Visa to address legacy system challenges. The job description highlights remote opportunities requiring expertise in Java/Golang, AWS, and microservices architecture with a focus on security and compliance.

Senior Agile Scrum Master

Company: Blackbaud

Location: India

Posted Dec 12, 2025

This job description outlines a Scrum Master role focused on agile project management and SAFe practices. The position emphasizes collaboration, continuous improvement, and delivering high-quality solutions. It highlights a supportive agile environment, flexible work arrangements, and opportunities for professional growth.

Compliance & Legal Officer

Company: Gcore

Location: Poland,Lithuania,Cyprus

Posted Dec 12, 2025

Gcore seeks a Compliance and Legal Officer to manage regulatory compliance, data protection, and legal operations. The role involves working with global partners and ensuring adherence to EU, US, and UK regulations. Benefits include flexible work and global opportunities.

Software Engineer (L5) - Ads Identity, Signals & Audiences - Advertiser User Engagement Signals

Company: Netflix

Location: USA

Posted Dec 12, 2025

Netflix highlights its leading entertainment service with over 300 million members, introduces an ad-supported tier, and outlines a Software Engineer role with competitive compensation and comprehensive benefits, emphasizing privacy and diversity.

Vice President of Sales

Company: Alopex Powered by ShiFox

Location: USA

Posted Dec 12, 2025

This job posting highlights a leadership opportunity in a growing remote care management organization with competitive compensation, flexibility, and impactful roles. The position offers remote work flexibility, collaborative culture, and direct influence on company growth, attracting candidates with strong sales and leadership experience.

Senior Product Researcher / Senior UX Researcher

Company: ApprovalMax Limited

Location: Serbia

Posted Dec 12, 2025

ApprovalMax is growing with a £10 million investment, expanding its Money Out automation capabilities and seeking product research professionals. The company emphasizes automation, compliance, and scaling while offering competitive benefits and remote work flexibility.

SMB Customer Success Manager

Company: Newsela

Location: USA

Posted Dec 12, 2025

The role offers impactful work in education with opportunities for growth, data-driven strategies, and competitive compensation. Benefits include remote work, professional development, and a supportive environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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