Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Quality Engineer-FullStack

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a Full Stack Tester role with responsibilities spanning test leadership, automation, performance testing, data validation, and collaboration with cross-functional teams. It outlines required technical skills, tools, and educational qualifications for the position.

SAP ACM Consultant / COL.

Company: IBM

Location: Bogota, CO

Posted Dec 12, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and leveraging IBM's technology platforms to drive client impact. It outlines role responsibilities and requirements for technical expertise.

Senior Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 12, 2025

This text describes a senior consulting role focused on leading Salesforce transformations, driving sales growth, and delivering large-scale digital solutions. It emphasizes collaboration with clients, ecosystem partners, and IBM teams to achieve strategic objectives while maintaining compliance and delivering high-value outcomes.

IBM Chile 2025 Future Club - Sales Internship

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 12, 2025

IBM's Future Club internship offers technical training and collaboration opportunities for students, emphasizing career growth and impactful client solutions through innovative approaches and experiential learning.

Salesforce Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting with opportunities for global client collaboration, hybrid cloud and AI innovation, and professional growth. The role emphasizes technical expertise in Salesforce development, teamwork, and mentorship, while offering training and career advancement prospects.

[ISE]Database Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description outlines a Japanese-based IBM role focused on data utilization and digital transformation. The position requires expertise in DB2, RDB experience, and English proficiency, with opportunities for global collaboration and career advancement.

AI Engineer for Client Engineering FSM

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text outlines the role of an AI Engineer focusing on developing AI solutions, collaborating with cross-functional teams, optimizing performance, engaging with clients, and continuous learning. It emphasizes career growth, technical expertise, and contributing to successful AI implementations.

Data Governance Lead

Company: IBM

Location: Heredia, CR

Posted Dec 12, 2025

The role involves data governance analysis, collaboration with stakeholders, and requires experience in data policies. It offers technical expertise and innovation opportunities in enterprise data strategies.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring technical expertise in Java, React, and cloud platforms. It emphasizes innovation, stakeholder collaboration, and continuous learning.

SAP FI Consultant (Hana)

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This role involves implementing SAP HANA solutions for clients, collaborating with industry experts, and leveraging IBM's technology to drive innovation and client success through strategic partnerships and technical expertise.

DevOps Infrastructure Specialist - Defence

Company: IBM

Location: Cheltenham, GB

Posted Dec 12, 2025

The text promotes IBM CIC's career opportunities, highlighting benefits like professional growth, training programs, flexible work arrangements, and a supportive culture. It emphasizes collaboration, innovation, and career development while outlining technical requirements for a Senior DevOps Infrastructure Specialist role.

Java Fullstack Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

The text describes IBM's AI and data platform capabilities, emphasizing hybrid cloud solutions and opportunities for a Java Fullstack Developer with 10-15 years of experience. It outlines responsibilities including React UI development, MCP server design, API architecture, and container orchestration, while highlighting required skills in Java, Reactjs, and Agile methodologies.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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