Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Design Director - MetaMask (Transactions)

Company: Consensys

Location: USA

Posted Dec 10, 2025

The text highlights Consensys' leadership in blockchain and web3 innovation, emphasizing their mission to make decentralized technology accessible. It showcases MetaMask's growth as a crypto wallet and development platform, along with opportunities to shape web3 experiences. The tone is confident and forward-looking, focusing on community empowerment and technological advancement.

Senior Learning Facilitator: Faculty Shared Services

Company: IBM

Location: Heredia, CR

Posted Dec 10, 2025

This job posting outlines a faculty position for delivering IBM Consulting Partner & Professional Development education programs globally. The role requires experience in consulting, facilitation, and coaching skills, along with a two-year commitment. Qualifications include a bachelor's degree, training expertise, and teamwork abilities in a remote environment.

Senior iOS Engineer

Company: Leonardo.Ai

Location: Australia

Posted Dec 10, 2025

LeonardoAi is an Australian startup promoting a Senior iOS Engineer role with opportunities to shape creative AI tools. The position emphasizes collaboration, technical excellence, and a supportive culture. Benefits include flexible work, professional growth, and impactful projects. The company highlights innovation, inclusivity, and a strong developer experience.

Command Center Specialist - Automação Ansible

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This text promotes an IBM Consulting role in innovation centers, emphasizing technical expertise, automation with Ansible, and collaboration with clients. It highlights career growth, skill development, and opportunities to drive innovation in cloud and mainframe environments.

Package Consultant - STUDENT CONVERSION

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This job description highlights opportunities for professional growth, collaboration with industry visionaries, and innovation in technology solutions. It emphasizes career development, client relationships, and a culture of continuous learning and empathy.

AI Engineer

Company: Leonardo.Ai

Location: Australia

Posted Dec 10, 2025

This job posting highlights opportunities to work on cutting-edge generative AI projects, collaborate in a collaborative environment, and contribute to impactful creative tools. The role offers growth, flexibility, and a culture focused on innovation and inclusivity.

Software Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 10, 2025

IBM Cloudant's Integrations Team develops SDKs and libraries for connecting applications to Cloudant, using various languages and APIs. They seek talented engineers to contribute to tools that simplify Cloudant usage, with opportunities in Go, Java, Node.js, Python, and more.

Security Engineer III

Company: Mapbox

Location: USA

Posted Dec 10, 2025

This text describes Mapbox's job opening for a Staff Application Security Engineer, highlighting their focus on security compliance, technical expertise requirements, and company values. It outlines responsibilities related to secure system design, vulnerability management, and compliance standards.

Selection Specialist English Speaker AND (Spanish OR French OR Italian OR German)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 10, 2025

This job description outlines a recruitment specialist role with responsibilities including collaborating with hiring managers, utilizing data insights, and mentoring team members. It emphasizes continuous learning, agile methodologies, and a growth mindset while requiring bilingual fluency and experience with ATS tools.

Senior Product Manager - MetaMask (Assets)

Company: Consensys

Location: USA

Posted Dec 10, 2025

Consensys, a leading blockchain company, focuses on innovation in web3 through products like MetaMask. They aim to make decentralized web accessible, offering impactful roles in product management with opportunities to shape the future of blockchain technology.

Security Engineer

Company: Welltech

Location: Spain,Cyprus

Posted Dec 10, 2025

Welltech promotes its mission to empower users with innovative wellness solutions, highlighting global reach, 255 million users, and a growing team. The company emphasizes collaboration, security expertise, and a culture of growth and impact while seeking a Senior Security Engineer.

P-TECH Winter Internship 2026

Company: IBM

Location: Seoul, KR

Posted Dec 10, 2025

This text promotes IBM's internship program emphasizing innovation, collaboration, and professional development opportunities for PTECH students in Korea. It highlights the chance to work on impactful projects, gain technical skills, and experience IBM's culture while preparing for future careers.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages