Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a role at IBM Consulting's delivery centers, requiring technical expertise in DevOps, Python, Kubernetes, and Docker. It emphasizes education qualifications and experience in application security, distributed systems, and CI/CD tools.

Software Engineer - Open Search

Company: IBM

Location: San Jose, US

Posted Dec 10, 2025

This text promotes an IBM Software career opportunity focusing on AI-powered cloud-native solutions, emphasizing innovation, collaboration with open-source projects, and professional growth. It highlights roles in developing OpenSearch capabilities, working with Apache Cassandra, and contributing to open-source communities while requiring expertise in Java, distributed systems, and cloud technologies.

Package Consultant-Oracle Enterprise Performance Management Cloud

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and career growth. Responsibilities include solution development, technical configuration, and Agile methodology, with requirements spanning education, technical expertise, and communication skills.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: Hyderabad, IN

Posted Dec 10, 2025

This role involves collaborating with clients to solve problems using IBM's technology, requiring a bachelor's degree and SAP expertise. The position emphasizes innovation, client relationships, and career growth through strategic consulting and technical implementation.

Senior JVM C/C++ Developer

Company: IBM

Location: Markham, CA

Posted Dec 10, 2025

This job posting highlights opportunities to work on cutting-edge JVM technologies, tackle complex technical challenges, and collaborate with a world-class team. It emphasizes career growth, flexible work arrangements, and the chance to influence Java's future in cloud and AI environments.

Technical Lead TS/SCI W/FSP

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights required expertise in technical leadership, system design, and security compliance, while promoting a culture of curiosity and continuous learning.

Java Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text promotes IBM CIC's career opportunities emphasizing growth, learning, and a supportive work environment with benefits like training programs, flexible working, and career development. It highlights collaboration, innovation, and a culture of continuous improvement for Java Engineers.

Security Consultant - GRC

Company: IBM

Location: Mumbai, IN

Posted Dec 10, 2025

The text describes a role in IBM Consulting focused on SOC governance, compliance, and security operations. It emphasizes career growth, technical expertise in security frameworks, and collaboration with global clients to enhance hybrid cloud and AI initiatives.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focusing on application development, open-source integration, and collaboration. Responsibilities include optimizing performance, ensuring security, and contributing to open-source projects. Required skills include experience with various technologies and a bachelor's degree.

Data Intership Costa Rica

Company: IBM

Location: Heredia, CR

Posted Dec 10, 2025

IBM Consulting offers career growth through client collaboration, innovation in hybrid cloud and AI, and continuous learning opportunities with a focus on technical and professional development.

Application Database Administrator-NoSQL Cloud Databases

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 10, 2025

The role involves designing mobile solutions using Cassandra, collaborating with teams, and ensuring database performance and reliability through troubleshooting and continuous improvement.

Senior SAP UI5 Developer

Company: IBM

Location: Giza, EG

Posted Dec 10, 2025

This role involves developing SAP Fiori applications for global clients, utilizing SAP technologies and collaboration with cross-functional teams. Required skills include SAPUI5, OData services, and Agile methodologies.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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