Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Senior QA Automation Engineer

Company: Innovecs

Location: Remote

Posted Dec 09, 2025

Innovecs, a globally recognized digital services company, is seeking a Senior QA Automation Engineer to contribute to innovative transportation solutions. The role offers flexible work arrangements, competitive compensation, and a collaborative culture with opportunities for growth and professional development.

Director of Product Marketing - Dropbox Core

Company: Dropbox

Location: Remote

Posted Dec 09, 2025

This job description highlights a senior leadership role at Dropbox with responsibilities including strategic positioning, team management, and cross-functional collaboration. The position emphasizes growth initiatives, customer insights, and high-impact product marketing strategies. Compensation ranges are provided for different US zones.

Staff Software Engineer - Data Warehouse Compute

Company: Airbnb

Location: Remote

Posted Dec 09, 2025

This job posting outlines a data infrastructure role at Airbnb, emphasizing expertise in big data technologies, collaboration with teams, and contributions to open-source projects. It highlights the company's commitment to diversity and inclusion while detailing technical requirements and responsibilities.

Senior Back-end Engineer ( . NET)

Company: Innovecs

Location: Remote

Posted Dec 09, 2025

Innovecs, a global tech company, seeks a Senior .NET Engineer to contribute to their innovative projects. They offer flexible work, competitive compensation, and a supportive culture.

AI Business Analyst

Company: Dropbox

Location: Remote

Posted Dec 09, 2025

This job description outlines an AI Business Analyst role at Dropbox, focusing on optimizing support ecosystems through AI readiness projects, data analysis, and cross-functional collaboration. Requirements include 8 years of experience in SaaS analytics and expertise in content management systems.

Regional Vice President - Enterprise Sales

Company: Datadog

Location: Remote

Posted Dec 09, 2025

Datadog seeks an experienced Regional Vice President Sales with a passion for tech and leadership in high-growth environments. The role offers opportunities to drive growth, along with competitive benefits, professional development, and an inclusive culture.

FP&A Analyst

Company: Xapo Bank

Location: Remote

Posted Dec 09, 2025

This job description seeks a detail-oriented FP&A Analyst with expertise in financial planning, forecasting, and data analysis. The role involves supporting strategic decision-making through financial reporting, modeling, and cross-functional collaboration. Qualifications include a finance/accounting degree, Chartered Accountant status, and proficiency in Excel/ERP tools.

Staff Data Scientist

Company: Dropbox

Location: Remote

Posted Dec 09, 2025

This job description outlines a Staff Data Scientist role focusing on improving core product experiences through data analysis and experimentation. Responsibilities include analytical deep dives, segmentation strategies, and cross-functional collaboration. Requirements emphasize quantitative expertise, SQL, and statistical analysis skills.

Staff Data Scientist

Company: Dropbox

Location: Remote

Posted Dec 09, 2025

This job description outlines a Staff Data Scientist role requiring collaboration with cross-functional teams to analyze user behavior, design experiments, and drive business growth through data-driven insights. It lists qualifications and responsibilities focused on analytics, segmentation, and leadership in a quantitative field.

Machine Learning Engineer

Company: Loka, Inc

Location: Remote

Posted Dec 09, 2025

This job posting highlights a Machine Learning engineering role with remote flexibility, extensive benefits including extra days off and relocation programs, and opportunities for career growth. The position emphasizes autonomy, continuous learning, and collaboration in a global team environment with modern tech stacks and professional development support.

Motion Graphics

Company: Nibiru

Location: Remote

Posted Dec 09, 2025

Nibiru Chain promotes itself as a leading blockchain platform with superior throughput and security, seeking animators for video content creation. The job description emphasizes crypto-native storytelling, brand alignment, and cross-functional collaboration for cutting-edge Web3 marketing.

Account Executive

Company: Canvas

Location: Remote

Posted Dec 09, 2025

This job posting seeks an experienced Account Executive for a growing startup, requiring tech sales expertise, strong communication skills, and adaptability in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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