Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Global System Integrator Business Development Manager (Tektronix)

Company: Ralliant

Location: USA

Posted Dec 09, 2025

The text outlines job responsibilities involving ecosystem development, strategic relationships, market analysis, and qualifications. It emphasizes skills in business development, industry expertise, and cross-functional collaboration to drive revenue and customer solutions.

Integrated Marketing Strategist

Company: Figma

Location: USA

Posted Dec 09, 2025

Figma seeks an Integrated Marketing Strategist to enhance brand storytelling across global channels. The role involves aligning MarCom with Product Marketing, ensuring consistent and impactful brand launches. Candidates should have 10+ years of experience in marketing communications and cross-functional collaboration skills. Figma offers competitive compensation, equity, and benefits.

Technical Program Manager (L5) - Security M&A

Company: Netflix

Location: USA

Posted Dec 09, 2025

Netflix seeks a Technical Program Manager for security initiatives, emphasizing cross-functional collaboration, security roadmaps, and comprehensive benefits. The role involves ensuring secure integrations and advancing security maturity.

Sr. Product Manager - Communications

Company: TrueML

Location: USA

Posted Dec 09, 2025

TrueML is a mission-driven financial tech company using AI to improve distressed borrowers' experiences. They seek a Senior Product Manager to build a B2B2C platform, emphasizing personalization, compliance, and inclusivity.

Software Development Engineer III, GL-JS, Maps Rendering

Company: Mapbox

Location: Remote

Posted Dec 09, 2025

Mapbox is a leading real-time location platform with over 4 million developers. Their Maps Rendering team develops cutting-edge mapping tech, offering opportunities to work on advanced graphics and cross-platform solutions. The company emphasizes innovation, collaboration, and diversity.

Solution Architect (Post-Sales)

Company: Zafran.io

Location: USA

Posted Dec 09, 2025

Zafran seeks a Solution Architect to bridge technical gaps, leveraging their advanced cybersecurity solutions. The role involves onboarding, integration, and collaboration with cross-functional teams, requiring 3+ years of backend experience and a customer-focused mindset.

Senior Executive Business Administrator - CPMO

Company: GitLab

Location: USA

Posted Dec 09, 2025

This job description outlines the role of a Senior Executive Business Administrator at GitLab, detailing responsibilities such as supporting senior leadership, managing calendars and travel logistics, coordinating cross-functional teams, and utilizing AI tools to streamline workflows. It emphasizes collaboration, organizational skills, and proficiency with digital platforms.

Claims Examiner | Commercial Trucking

Company: Sedgwick

Location: Remote

Posted Dec 09, 2025

Sedgwick seeks experienced claims examiners to join a globally recognized company offering career growth, work-life balance, and comprehensive benefits. The role involves complex claim processing in a supportive environment, with opportunities for professional development and a positive workplace culture.

Full Stack Ruby on Rails Developer

Company: Acquird.io

Location: Remote

Posted Dec 09, 2025

This job posting highlights a profitable B2B SaaS company seeking Senior+ Devs for a remote role in Canada. The position offers opportunities to work with top-tier tech stacks, collaborate on complex projects, and enjoy benefits like equity options, unlimited vacation, and professional development stipends.

Cyber Intelligence Laureate

Company: Blackbaud

Location: USA

Posted Dec 09, 2025

This job description outlines a cybersecurity leadership role requiring 15+ years of experience in cybersecurity, intelligence, and public-private partnerships. Responsibilities include strategic advisory, operational excellence, and external engagement. The position offers a remote-first work environment with competitive compensation and benefits.

Payments Operations Specialist

Company: TrueML

Location: USA

Posted Dec 09, 2025

TrueML is a mission-driven financial software company focused on improving customer experiences for distressed borrowers through machine learning. The Payment Operations Specialist role involves managing payment infrastructure, ensuring compliance, and optimizing processes. The job requires expertise in payment methodologies and offers a competitive salary range. The company emphasizes diversity and inclusion in its hiring practices.

Producer

Company: Canva

Location: Brazil

Posted Dec 09, 2025

This job description outlines a 6-month role in Sao Paulo focusing on leading creative projects across LATAM, mentoring junior analysts, and managing cross-functional collaborations. It emphasizes flexibility, attention to detail, and cultural relevance in creative production.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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