Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

DevOps Engineer

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

IBM seeks a DevOps engineer to lead innovative projects, offering competitive salaries, global opportunities, and professional growth. The role involves cloud solutions and collaboration with clients.

Support Engineer

Company: IBM

Location: Noida, IN

Posted Dec 09, 2025

This text promotes an IBM Software career role emphasizing innovation, team collaboration, and professional growth opportunities. It highlights contributions to cloud-native solutions, customer support responsibilities, and required technical expertise for a Support Engineering position with IBM and HashiCorp.

Senior Solution Architect – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a senior role requiring expertise in PLM and Digital Engineering, emphasizing collaboration, technical leadership, and innovative solutions for complex business challenges. The position involves mentoring teams, defining architectural solutions, and driving digital transformation initiatives with a focus on efficiency and strategic impact.

Consultant-SAP HANA CFIN

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP solutions, and the impact of implementing innovative technologies. It outlines responsibilities involving system configuration, business process analysis, and solution delivery, while highlighting required skills in financial accounting integration and technical configurations.

Payroll Project Manager

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This role involves creating sustainable project plans for payroll implementations, managing resources, ensuring project goals and timelines are met, and maintaining transparent communication with stakeholders. It requires experience in project management, organizational skills, and a customer-focused approach.

Entry Level Product Manager - Global Asset Recovery Services

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

This text promotes an IBM product management internship opportunity emphasizing collaboration, innovation, and growth. It highlights roles in cross-functional teamwork, process optimization, and impactful project contributions while outlining educational and experiential requirements.

Delivery Consultant EPH (Full time)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

The text describes a role at IBM's Expert Labs Global Delivery Center focusing on collaborative problem-solving using AI and automation. It emphasizes technical expertise, adaptability in dynamic environments, and the importance of client-centric solutions with a balance of courage, pragmatism, and technical skills.

Network Deployment Engineer

Company: IBM

Location: Williston, US

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud/AI innovation, and professional growth through technical expertise and creative problem-solving in network infrastructure deployments.

Business Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job posting seeks a detail-oriented Business Analyst with 3.5+ years of experience in process mapping, documentation, and cross-functional collaboration. Key requirements include proficiency in Jira/ServiceNow, Agile methodologies, and data visualization tools like Power BI/Tableau. The role emphasizes analytical skills, communication, and project execution in a team-oriented environment.

Application Developer-JD Edwards

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI initiatives. It outlines responsibilities including software development, system administration, and continuous learning, along with required education and technical expertise. The role highlights opportunities for innovation and impact through IBM's technology platforms and partner ecosystem.

Junior Java Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, collaboration with global clients, and professional growth through technical expertise and Agile methodologies. It emphasizes opportunities to work with cutting-edge technologies and contribute to impactful solutions.

Project Manager - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and project leadership. It highlights required skills like Japanese fluency and emphasizes working with strategic partners and technology platforms to drive client impact.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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