Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Static Timing Methodology Development for Gate Level Timing Signoff

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM promotes its innovative spirit and global impact through progressive thinking and technological advancements. The text highlights achievements in systems development, AI, and EDA solutions while seeking skilled professionals for challenging roles in cutting-edge hardware design.

Delivery Project Manager

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 09, 2025

This text promotes a Project Manager role at IBM Technology Expert Labs, emphasizing leadership in complex projects, cross-branding initiatives, and client-centric outcomes. It highlights opportunities for impactful work, collaboration with global teams, and professional growth within a high-performance ecosystem.

Java Application Architect – Legacy Modernization

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role as an IBM Application Architect focused on transforming businesses through technical leadership and solving complex problems using advanced technologies. The position requires expertise in Java development, cloud technologies, and collaboration with clients and stakeholders.

Administrateur systèmes TI

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's Bromont facility emphasizes high-tech manufacturing, employee growth, and competitive benefits. The role involves managing IBM systems and cloud environments, with strict security and eligibility criteria for Canadian citizens.

Power Systems and Cloud Business Leader, ISA

Company: IBM

Location: New Delhi, IN

Posted Dec 09, 2025

The role of a Technology Sales Manager at IBM involves driving team collaboration, building client relationships, and executing complex sales strategies to achieve business growth. The position emphasizes innovation, problem-solving, and leveraging IBM's expertise to deliver integrated solutions across diverse industries.

Application Developer-Oracle Cloud Integration

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring technical expertise in Oracle databases and APIs. It emphasizes career growth and innovation in a collaborative environment.

Accounts Payable Specialist-Chinese Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM's job description emphasizes career growth, innovation, and impactful opportunities. The role involves invoice management, tax validation, and collaboration, with a focus on professional development and contributing to technological advancements.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through technical expertise and cultural development. It highlights opportunities to work with cutting-edge technologies and make meaningful impacts while embracing diverse skills and experiences.

SAPコンサルタント

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text highlights IBM Consulting's career opportunities focusing on collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through strategic partnerships and technology platforms. It emphasizes curiosity, creativity, and long-term development in a supportive environment.

Werkstudent - IT Security (m/f/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to join a global consulting organization's Security Leadership Team, gain strategic insights, and advance as an IT Security Consultant. The role involves technical expertise, innovation, and collaboration across public and private sectors, with requirements including bachelor's degrees and fluency in English and German.

Package Consultant-SAP HANA FIN VIM

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the role's focus on technical expertise and impactful solutions. It outlines responsibilities, required experience, and preferred skills for consultants working on complex projects with IBM's technology platforms.

DevOps Engineer

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers a supportive environment with career growth, training, and innovative projects. The role involves DevOps expertise, collaboration with clients, and a focus on continuous learning and security practices.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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