Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Back-End Developer

Company: IBM

Location: Hursley, GB

Posted Dec 09, 2025

The text discusses IBM's data storage solutions and a Software Development Engineer role requiring technical skills and collaboration. It highlights team collaboration, Agile methodologies, and professional growth opportunities.

Associate Application Developer - Entry Level (Lansing, MI)

Company: IBM

Location: Lansing, US

Posted Dec 09, 2025

The text promotes IBM Consulting's role offering professional growth, innovation opportunities, and collaboration with global clients. It emphasizes technical expertise, career development, and working on impactful projects with cutting-edge technologies.

Application Developer-Oracle eBS

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI technologies, and career growth opportunities. It highlights responsibilities like feature development, stakeholder collaboration, and continuous learning, along with technical requirements such as Oracle ERP Cloud expertise and Cloud Certification.

Payments Platform Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role involves leading digital transformation with advanced technologies like cloud, AI, and quantum computing to design scalable, secure payment platforms, ensuring compliance and operational excellence.

Team Leader - Package Specialist SCM SD

Company: IBM

Location: Napoli, IT

Posted Dec 09, 2025

This job description highlights opportunities to work in IBM's innovation centers, collaborate with industry experts, and drive technological innovation. The role emphasizes professional growth, technical expertise in SAP SD, and contributions to hybrid cloud and AI advancements for prominent clients.

Entry Level Hardware Developer Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's job description emphasizes innovation, collaboration, and problem-solving in cutting-edge tech. It highlights roles in hardware development, required skills in engineering and programming, and a positive outlook on career growth.

Full-stack Developer / Architect

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM Cloud seeks a full-stack developer to build and improve documentation tools, collaborating with teams on scalable systems. The role requires expertise in React, Node.js, and cloud security, with a focus on innovation and collaboration.

SAP Technical Architect

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

The text describes the role of an SAP Technical Architect, emphasizing responsibilities like transforming business processes, defining project scopes, and delivering customized solutions using SAP platforms. It outlines required skills, experience with SAP S4HANA, and preferred qualifications such as certifications and agile methodologies.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP technologies, and requirements for advanced education and experience in specific software development areas.

GUI/API Software Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

IBM Storage solutions are trusted data platforms seeking a talented Test Developer to join their team in creating innovative storage systems. The role involves designing frontend applications, collaborating with security teams, and ensuring high standards of usability and security. Required skills include React, Node.js, Java, and RESTful APIs, with preferences for GUI automation and Linux scripting.

Delivery Consultant with IBM Verify CIAM skills

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role offers career growth and collaboration in IBM's Technology Expert Labs, focusing on solving client challenges and delivering world-class solutions. It emphasizes technical expertise, innovation, and a supportive culture with opportunities for professional development.

Software Engineering Manager - HashiCorp InfraGraph

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This text describes a leadership role in IBM's Infrastructure Cloud team, focusing on developing connectors for cloud platforms and fostering a collaborative engineering culture. It highlights opportunities for technical growth, cross-functional collaboration, and impactful contributions to enterprise solutions.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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