Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Application Developer - Cloud FullStack (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, professional growth opportunities, and competitive benefits like flexible working hours and a modern work environment.

Back-End Developer - Sovereign Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a software engineer role at IBM focused on developing a multicloud platform with sovereign AI capabilities. The position emphasizes innovation, collaboration, and expertise in cloud computing, software development, and security frameworks. Requirements include experience with cloud services, programming languages, and system design.

Separations & Off-boarding Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text outlines job responsibilities for an offboarding process manager, detailing tasks like managing documentation, liaising with stakeholders, and using Excel. It also lists required qualifications and preferred skills, emphasizing attention to detail and compliance with legal deadlines.

Application Consultant-DevOps

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, technical expertise in DevSecOps, and the impact of improving hybrid cloud and AI initiatives. It outlines role responsibilities, required skills, and the importance of innovation in technology adoption.

Expert Labs Proposal Specialist

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM offers career growth opportunities as a Proposal Specialist, focusing on bid management, proposal development, and cross-functional collaboration. The role requires expertise in proposal processes, technical documentation, and client alignment, with a focus on innovation and impactful solutions.

Package Specialist-Oracle eBS SCM

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise in Oracle CPQ implementation, requiring skills in configuration, integration, and business requirements development. It specifies educational qualifications and technical proficiencies needed for the position.

SaaS DevOps Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job description outlines a DevOps Engineer role involving pipeline implementation, collaboration with teams, and technical expertise in CI/CD, scripting, and cloud technologies. It highlights required qualifications and preferred experience in automation, monitoring tools, and cloud platforms.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description outlines a Data Engineer role at IBM involving innovation, technical expertise, and collaboration. Responsibilities include data analysis, predictive modeling, and working with tools like Python and Spark. Required skills include DBT, ETL tools, and programming languages, with preferences for advanced technical experience and teamwork.

[ISE]Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role at IBM Systems Engineering in Japan focusing on data-driven solutions for digital transformation. The position requires technical expertise in IBM products, collaboration with sales teams, and experience with database technologies like DB2. It emphasizes career growth through global collaboration opportunities.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with global clients on digital transformation projects, offering career growth and innovative solutions in a supportive environment.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on client collaboration, technical expertise, and innovation in hybrid cloud and AI solutions. It highlights opportunities to work with industry visionaries, deliver technical expertise globally, and contribute to impactful projects through strategic partnerships and technology platforms.

Intern 2026: CMOS Circuit Design Intern – Quantum Computing Applications

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research seeks a CMOS circuit design intern to contribute to quantum computing systems, requiring expertise in analog/mixed-signal design and tools like Cadence, with a focus on innovation and problem-solving.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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