Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Pre-Sales Consultant

Company: Fortive

Location: UK,Netherlands

Posted Dec 06, 2025

The role involves collaborating with sales teams and partners to deliver tailored demos, proposals, and proofs of concept. It requires building strong relationships, maintaining product expertise, and keeping CRM and internal systems up to date. A bachelor's degree and 2+ years of experience in software consultancy, presales, or customer-facing roles are preferred, with bonus experience in direct and channel sales models and a background in Engineering.

Data Scientist L4/L5 - Identity DSE

Company: Netflix

Location: USA

Posted Dec 06, 2025

Netflix seeks data scientists to enhance commerce experiences, offering competitive salaries, comprehensive benefits, and a focus on diversity and innovation.

Digital Security Business Development Director

Company: Vonage

Location: Remote

Posted Dec 06, 2025

This job description outlines a role focused on bridging technology, business development, and customer success for Vonage's Network APIs program. The position requires expertise in fraud prevention, consultative support, and thought leadership to drive client success and industry innovation. Responsibilities include customer advocacy, revenue generation, and strategic roadmap shaping with cross-functional teams.

Presales Solutions Engineer

Company: Moveworks

Location: Remote

Posted Dec 06, 2025

The job posting is for a Presales Solutions Engineer position at Moveworks. The role involves acting as a product champion and technical consultant, demonstrating the value of the Moveworks platform through customized demonstrations, architecture deep dives, and storytelling. The ideal candidate should have 5+ years of experience in presales or postsales technical roles, a solid understanding of cloud architecture and RESTful APIs, and the ability to communicate technical concepts to both technical and non-technical audiences.

Software Engineer 5 - TVUI Engineering

Company: Netflix

Location: USA

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company continuously evolves its experience to delight, attract, and retain members. The engineering team is responsible for building novel product features on the consumer-facing Netflix application, focusing on UI ergonomics, performance, and high-quality developer experiences. Netflix values diversity, inclusion, and collaboration, and offers comprehensive benefits and a unique compensation structure.

Analytics Engineer (L5) - Media Science DSE

Company: Netflix

Location: USA

Posted Dec 06, 2025

The text describes Netflix's global entertainment services and a job opening for a Senior Analytics Engineer. It outlines responsibilities, required skills, and company benefits, presenting a professional and informative overview of the role and organization.

Data Analyst - Communications & Policy

Company: Stripe

Location: Remote

Posted Dec 06, 2025

Stripe's mission to increase the GDP of the internet is highlighted through a data analyst role that focuses on economic impact analysis, data pipelines, and global economic growth insights. The position requires expertise in analytics, data visualization, and collaboration with cross-functional teams to drive research and advocacy.

Real Sales Representative - Capital Planning

Company: Fortive

Location: USA

Posted Dec 06, 2025

The text describes the role of a key account manager in cultivating strong relationships with clients, serving as their advocate, identifying upselling opportunities, collaborating with teams for revenue growth, ensuring seamless client experience, and achieving KPIs related to renewal rates and customer satisfaction.

Fullstack Engineer, Front-End

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

The job description is for a Fullstack Frontend Engineer role at Pinterest. The role involves driving initiatives to empower developers to build modern web experiences for Pinners with high productivity, performance, and quality. The ideal candidate should be passionate about frontend, have a growth mindset, and be able to give opinions on how to improve. The role requires expertise in JavaScript, CSS, DOM, HTTP protocol, and web technologies like React and Redux. The candidate should have strong technical skills, understand web best practices, and be able to deliver large cross-functional projects. The role requires in-person collaboration 12 times per quarter and can be based anywhere in Mexico.

Microsoft Power Platform Architect

Company: Ralliant

Location: USA

Posted Dec 06, 2025

The text outlines a role focused on designing and implementing governance frameworks for Microsoft Power Platform and Copilot Studio. It emphasizes ensuring compliance with internal policies and external regulations, monitoring platform usage, and promoting responsible development practices. The role involves architecting AI-powered solutions, establishing best practices for responsible AI use, and collaborating with business units to identify opportunities for AI-driven automation. The ideal candidate should have 5+ years of experience with Microsoft Power Platform, strong understanding of governance, compliance, and security, and excellent communication and collaboration skills.

Live Sports Content Operator

Company: Storyteller

Location: Serbia

Posted Dec 06, 2025

This job posting highlights a remote position with competitive salary, benefits, and opportunities in a high-growth SaaS company. The role offers flexibility, global client engagement, and professional development, emphasizing a supportive team environment and proactive work culture.

Account Mgr II - Book Transfer

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 06, 2025

The job description is for a results-driven Book Transfer Program Manager who will lead the pipelining and conversion of commercial book transfer opportunities. The role is high-visibility and cross-functional, directly influencing profit growth, retention, close ratios, and the overall agency experience. The manager will partner with various teams and external partners to design and execute profitable, scalable transfer solutions that delight agents and customers.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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