Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Edge AI Product Marketing Manager

Company: Axelera AI

Location: Europe,UK

Posted Dec 17, 2025

Axelera AI, a leading deeptech startup, showcases its achievements with a $120M raise and world-class team. They seek a Product Management professional to drive innovation and growth in AI solutions.

Technical Coordinator

Company: Axelera AI

Location: Europe,UK

Posted Dec 17, 2025

Axelera AI showcases its achievements as a leading deeptech startup with $120M raised, 220+ employees, and a successful Metis™ AI Platform. They seek a Technical Coordinator for a Horizon EU program, emphasizing innovation, collaboration, and global impact.

Software Development Engineer III - Android, Navigation SDK

Company: Mapbox

Location: Poland

Posted Dec 17, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and customization. The role involves developing SDKs and navigation experiences, with emphasis on innovation, quality, and team collaboration. The company values creativity, diversity, and professional growth.

Enterprise Customer Success Manager - French

Company: Synthesia

Location: Europe

Posted Dec 17, 2025

Synthesia simplifies video creation, offering scalable solutions for businesses. With a focus on customer success and growth, they've gained trust from major brands and are expanding globally.

Lead, Advanced Analytics - Community Support

Company: Airbnb

Location: USA

Posted Dec 17, 2025

This job description outlines an Advanced Analytics lead role at Airbnb, focusing on data-driven decisions, product analytics, and team collaboration. It highlights required expertise in statistics, programming, and cross-functional teamwork, along with the company's commitment to diversity and inclusion.

Senior Engineering Manager

Company: Cryptio

Location: UK

Posted Dec 17, 2025

Cryptio is seeking a Senior Engineering Manager to lead data infrastructure projects in the crypto economy, offering remote work, competitive benefits, and opportunities to shape high-impact systems. The role emphasizes team leadership, process optimization, and technical collaboration in a fast-paced fintech environment.

Senior Brand Writer - Writing Studio

Company: Dropbox

Location: Canada

Posted Dec 17, 2025

This job description outlines a brand writer role at Dropbox, emphasizing responsibilities like refining brand voice, collaborating across teams, and elevating writing standards. Requirements include extensive experience in brand copywriting and cross-functional collaboration, with competitive compensation in Canada.

Software Development Engineer II - Search Box

Company: Mapbox

Location: Japan

Posted Dec 17, 2025

Mapbox is a leading platform for location-based services, focusing on advanced search algorithms and scalable solutions. They seek engineers with expertise in search techniques, machine learning, and big data to enhance their systems.

Senior DevOps Engineer | AWS, CI/CD, Microservices

Company: Nuvolar

Location: Spain

Posted Dec 17, 2025

This job posting highlights Nuvolar's Senior DevOps Engineer role with opportunities for remote work, flexible schedules, international collaboration, and professional growth. The company emphasizes a people-first culture, impactful projects in healthcare and technology, and comprehensive benefits including mental health support and career development resources.

Obesity Medicine Physician - Dedicated Collaborator

Company: Form Health

Location: USA

Posted Dec 17, 2025

Form Health is a telemedicine obesity treatment clinic offering high-quality care through a multidisciplinary team. They seek an ABOM-certified physician for a collaborative role with Advanced Practice Providers, emphasizing evidence-based treatment, mentorship, and team-based care. The position includes competitive compensation, comprehensive benefits, and a commitment to diversity and inclusion.

Sr. Business Architect

Company: phData

Location: USA

Posted Dec 17, 2025

The text describes a Senior Business Architect role emphasizing collaboration with clients, designing data strategies, and leveraging AI for business improvement. It highlights qualifications requiring experience in data analytics and strong communication skills, while also mentioning benefits like a remote work environment and professional development opportunities.

IT Recruiter

Company: Access Softek

Location: Europe

Posted Dec 17, 2025

Access Softek, a leading fintech company, seeks an IT Recruiter to join their team. The role involves full-cycle recruitment, collaboration with hiring managers, and building talent pipelines. Benefits include home office equipment, paid leave, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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