Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Concierge - Call Center

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 17, 2025

This job posting outlines a Concierge role at American Specialty Health, emphasizing administrative support for virtual services, remote work requirements, and qualifications. It details responsibilities, qualifications, and company policies, including equal opportunity employment statements.

Senior Software Engineer (Localization)

Company: Mozilla

Location: Canada

Posted Dec 17, 2025

Mozilla's mission to build an open internet through innovation and community efforts. They focus on AI, security, and localization, offering impactful roles with competitive benefits.

Software Engineer I Dev Tooling

Company: Sumo Logic

Location: Noida

Posted Dec 17, 2025

This job description outlines a Software Engineer role focused on developing automated tooling for release processes, collaborating with teams on CI/CD practices, and maintaining delivery pipelines. It emphasizes technical skills, problem-solving, and continuous learning in a DevOps environment.

PSG Specialist

Company: GuidePoint Security

Location: Remote

Posted Dec 17, 2025

The PSG Specialist role involves creating and reviewing cybersecurity documents, coordinating with teams, ensuring accuracy, and meeting deadlines. It requires 3.5 years of experience, technical writing skills, and proficiency in tools like Salesforce and DocuSign.

LLM Engineer

Company: Docplanner

Location: Remote

Posted Dec 17, 2025

Docplanner Tech is a global healthcare innovation leader offering remote-friendly roles with competitive benefits. They focus on enhancing patient care through technology and diversity, seeking LLM engineers to join their mission-driven team.

LLM Engineer

Company: Docplanner

Location: Remote

Posted Dec 17, 2025

Docplanner Tech is a global healthcare innovation leader offering impactful roles in AI and ML. They emphasize diversity, remote work, and a mission to humanize healthcare through technology.

Senior AI/Python & LLM Engineer

Company: Lemon.io

Location: Americas, Europe, Asia, Oceania - with exceptions

Posted Dec 17, 2025

Lemonio offers remote senior engineer roles with competitive pay, no micromanagement, and project matching. Apply for opportunities in tech startups globally.

Sr. Program Manager - Revenue Enablement

Company: Cobalt

Location: USA

Posted Dec 17, 2025

Cobalt, a remote-first pentesting company, seeks a Sr Program Manager to drive sales enablement and training. The role involves shaping solution selling methodologies, onboarding processes, and product training while offering competitive compensation, equity, and flexible work benefits.

Big Data Solutions Architect (Professional Services)

Company: Databricks

Location: France

Posted Dec 17, 2025

This job description outlines a Big Data Solutions Architect role involving client collaboration on data challenges using Databricks, technical project delivery, and expertise in data engineering, cloud ecosystems, and distributed computing. It emphasizes skills in Python/Scala, cloud platforms, and MLOps, with travel requirements and certification preferences.

Software Engineer III

Company: MeridianLink

Location: Remote

Posted Dec 17, 2025

This job description outlines the responsibilities and qualifications for a Software Engineer III role, emphasizing software development, system design, mentoring, and technical expertise. It details required skills, tools, and experience in cloud/Azure development, with specific emphasis on problem-solving and independent work.

Senior Backend Engineer - (Java) - Teams & Education

Company: Canva

Location: Remote

Posted Dec 17, 2025

The job posting highlights a role in developing Canva's features, working with a successful team, and contributing to global growth. It emphasizes technical expertise and collaboration while showcasing the company's achievements and product impact.

Technical Customer Growth Manager

Company: Immutable

Location: South Korea

Posted Dec 17, 2025

Immutable promotes itself as a fast-growing gaming platform with significant achievements and opportunities, highlighting its mission to revolutionize gaming through technology and its attractive employee benefits.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages