Exceptional Customer Service Jobs in Atlanta, GA

53,917 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Atlanta, GA area.

Product Manager

Company: Florence Healthcare

Location: Atlanta, GA

Posted Jan 29, 2025

Florence Healthcare Inc. is a leading software company that streamlines clinical trials, aiming to double the pace of new medicines reaching the market by the end of the decade. They are committed to improving research while fostering a positive work environment. The company has been recognized as a top workplace in Atlanta and nationally. The Product Manager role offers an opportunity to develop innovative solutions for customers, requiring a customer-focused mindset, problem-solving skills, and experience in B2B SaaS product management. Florence provides a competitive compensation package, a focus on health technology, and a high-output culture.

Sr. Training Consultant

Company: Esri

Location: Atlanta, GA

Posted Jan 29, 2025

Esri is seeking a consultative sales professional with 5+ years of experience, preferably in government or B2B sectors. The role involves driving strategic conversations with customers, promoting training solutions, and partnering with the account team to empower Esri customers. The company offers a Relocation Assistance Program and competitive total rewards, including health benefits, 401k, and vacation leave. Esri values diversity and is committed to creating positive global change through GIS technology.

Art Director, Digital Product

Company: CapTech

Location: Atlanta, GA

Posted Jan 28, 2025

CapTech is an award-winning consulting firm that collaborates with clients to achieve their goals through technology. They are seeking an Art Director with a strong track record in designing sophisticated digital brand experiences. The ideal candidate should possess strong conceptual and visual communication skills, expert understanding of interaction design and graphic design principles, and the ability to span multiple simultaneous projects. They should be strategic, brand-oriented, and innovative, with a desire to provide solutions for all engagements. The role involves collaborating on creating personas, customer journeys, and responsive interfaces, as well as presenting designs to clients and internal teams. The company offers a variety of career paths, customizable career progression, and a comprehensive benefits package. CapTech is committed to fostering a culture of equality, inclusion, and fairness.

(USA) Freight Flow Associate

Company: Walmart

Location: McDonough, GA

Posted Jan 30, 2025

AI Engineer

Company: Rev.io

Location: Atlanta, GA

Posted Jan 29, 2025

Revion provides comprehensive software solutions for various industries, including telecommunications, managed IT services, and AV security integration. The company, based in Atlanta with offices in West Virginia, has over 21 years of experience and is known for its exceptional work environment. Revion is seeking an AI Engineer to drive its AI initiatives, focusing on implementing and optimizing solutions using large language models and AI services. The role involves developing, implementing, and optimizing AI solutions, collaborating with cross-functional teams, and ensuring the security, sustainability, and maintainability of AI platforms. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 3+ years of experience with Azure OpenAI LLMs and AI solutions, and expertise in prompt engineering and large language model finetuning.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages