Exceptional Customer Service Jobs in Chicago, IL

64,944 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Chicago, IL area.

Thermoforming - Process Technician

Company: Pactiv Evergreen

Location: Bridgeview, IL

Posted Jul 19, 2025

Two or four year technical degree or certification. Partner with plant Training Coordinator to develop and conduct training programs for line operators and…

Lead Electrician

Company: Dart Container

Location: Chicago, IL

Posted Jul 18, 2025

Maintain, install, and repair equipment, electrical and electronic systems and facility electrical systems. Plan layout of wiring and install conduit, wiring…

Line Cook Food Service Cook Chef Full time Rotating

Company: Northwestern Medicine

Location: Chicago, IL

Posted Jul 19, 2025

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing…

Thermoforming - Process Technician

Company: Pactiv Evergreen

Location: Bridgeview, IL

Posted Jul 18, 2025

Two or four year technical degree or certification. Partner with plant Training Coordinator to develop and conduct training programs for line operators and…

Commercial HVAC Service Manager

Company: Bedco Mechanical

Location: Chicago, IL

Posted Jul 18, 2025

This role is ideal for a field-experienced technician ready to step into a leadership role—or a current service manager who still enjoys rolling up their…

Midnight Pharmacist

Company: Loyola University Health System

Location: Maywood, IL

Posted Jul 19, 2025

Clinical pharmacists provide comprehensive pharmaceutical care to designated service areas or patient populations to achieve optimal patient outcomes and safety…

Commercial HVAC Service Technician

Company: Bedco Mechanical

Location: Chicago, IL

Posted Jul 18, 2025

This is a role for seasoned professionals who can take ownership of diagnosing and resolving complex mechanical issues in the field with minimal supervision.

Registered Nurse ED Day Shift Full-Time

Company: Loyola University Health System

Location: Melrose Park, IL

Posted Jul 19, 2025

Illinois Board of Nursing license prior to hire. Certification reimbursement (up to 1 certification). A Degree from an accredited school/college of nursing is…

Software Test Engineer

Company: Caterpillar

Location: Chicago, IL

Posted Jul 20, 2025

Additionally, the applicant must have employment experience with: (1) Full stack SDET QA (Front end, API & Non- Functional testing); (2) Test automation…

PROJECT MANAGER - AFFORDABLE HOUSING

Company: Full Circle Communities

Location: Chicago, IL

Posted Jul 18, 2025

5 years of experience in the affordable housing field, 3 of which must be direct experience in affordable housing development. Close-out and Hand-off.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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