Exceptional Customer Service Jobs in Chicago, IL

64,944 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Chicago, IL area.

Grant Accountant

Company: Garrett-Evangelical Theological Seminary

Location: Evanston, IL

Posted Jun 05, 2025

Bachelor’s degree in accounting or related field. The Grant Accountant assists with all business office transactions related to the School’s grant activities…

Senior Lead Software Engineer, Back End

Company: Capital One

Location: Chicago, IL

Posted Jun 05, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Manual Press Operator - Apparel Redefined - Crestwood

Company: Skills for Chicago

Location: Crestwood, IL

Posted Jun 06, 2025

Demonstrate strong mechanical aptitude and attention to detail. Communicate effectively and contribute positively to team environments.

Manual Lathe Machinist II

Company: American Roller Company

Location: Chicago, IL

Posted Jun 06, 2025

*Technical Skills:* Ability to read technical drawings and use micrometers, gauges, and other precision measuring tools. Keep the working area clean and safe.

CUSTOMER SVC/CLERK

Company: Mariano's

Location: Chicago, IL

Posted Jun 05, 2025

Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink…

Senior, Software Engineer, Backend (Java)

Company: Capital One

Location: Chicago, IL

Posted Jun 05, 2025

Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies.

Carpenter Helper 1

Company: The University of Chicago

Location: Chicago, IL

Posted Jun 06, 2025

Valid driver’s license and must successfully complete the University’s Motor Vehicle Records process required. Cut and install ceiling tile.

AEM Backend Lead Developer

Company: Infosys

Location: Chicago, IL

Posted Jun 04, 2025

You will create detailed design artifacts like program specifications, test plans; and independently develop and review code and contribute to the go-live plan.

Graphic Designer

Company: AlphaGraphics - US715

Location: Chicago, IL

Posted Jun 06, 2025

Help create content for company's social media and maintain the assets for the social media platforms. Create designs, concepts, and sample layouts, based on…

Executive Driver and Executive Security Coordinator

Company: Northern Trust Corp.

Location: Chicago, IL

Posted Jun 05, 2025

Ability to safely drive a motor vehicle and valid driver’s license are required. Knowledge of city and suburban routes usually acquired through driving…

Special Education Teacher LBS1

Company: Jewish Child and Family Services/dba Jewish Child and Family

Location: Chicago, IL

Posted Jun 06, 2025

Must be certified by ISBE as a Special Education *Teacher; LBS1/Type 10 certification*. Develop and implement individualized curriculum and therapeutic…

Hardware and Software Technician

Company: Ace Computers

Location: Des Plaines, IL

Posted Jun 05, 2025

Ace Computers is seeking a highly skilled Computer Hardware and Software Technician with strong hardware troubleshooting capabilities and experience using…

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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