Exceptional Customer Service Jobs in Chicago, IL

64,944 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Chicago, IL area.

MIG Welder 1st and 2nd Shift (Production)

Company: Kelly Services

Location: Elk Grove Village, IL

Posted Sep 05, 2025

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. This position is responsible for welding or joining metal…

Leasing Sales Consultant

Company: Village Green

Location: Harwood Heights, IL

Posted Sep 04, 2025

Represents Village Green at various outside networking & social functions. An active coach and mentor for all team associates.

Client Engagement Associate Opening #485258

Company: Rose International

Location: Chicago, IL

Posted Sep 04, 2025

The second key focus is to develop new relationships with prospective clients. Excellent customer service skills and business etiquette.

Sales Associate

Company: Foot Locker

Location: Chicago, IL

Posted Sep 04, 2025

Connects with every customer by asking open-ended questions to assess needs. It’s easy for you to adapt to different types of Customers, and you resolve issues…

Seasonal Retail Associate - Northbrook

Company: Neiman Marcus

Location: Northbrook, IL

Posted Sep 04, 2025

Process efficient Point of Sale transactions as needed. Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments,…

Senior Manager, Software Engineering, Full Stack

Company: Capital One

Location: Chicago, IL

Posted Sep 08, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Manual Lathe Machinist II

Company: American Roller Company

Location: Chicago, IL

Posted Sep 05, 2025

Along the way, you’ll develop technical, mechanical, and problem-solving skills that open doors. Blueprint Reading: Interpret technical drawings and follow…

Commercial Heating, Ventilation, and Air Conditioning Technician

Company: Ari Walsh

Location: Skokie, IL

Posted Sep 04, 2025

HVAC service technicians respond to service calls to troubleshoot problems with HVAC systems, repair or replace broken parts and perform system upgrades.

Class A Regional Floater Truck Driver

Company: Nu-Way Transportation

Location: Bolingbrook, IL

Posted Sep 05, 2025

Delivering metal building components on a flatbed trailer. Driver does climb on and off the trailer to instruct customer on what needs to be taken off.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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