Exceptional Customer Service Jobs in Chicago, IL

64,953 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Chicago, IL area.

dynamic ecosystem developing unique financial products thousands of employees working globally revolutionize the merchant experience through automation and efficiency

Risk Operations Specialist

Company: Afterpay

Location: Chicago, IL

Posted Feb 03, 2025

Cash App, a dynamic financial ecosystem, is seeking an operations professional with compliance, credit, or fraud analysis experience to join their Merchant Onboarding team. The role involves reviewing new merchants, assessing risks, and ensuring a safe, compliant, and seamless onboarding experience. The ideal candidate should have 1+ years of relevant experience, strong communication skills, and a self-starter mentality. Cash App offers competitive pay, flexible time off, and modern family planning benefits, among others, to empower employees to do their best work.

View Details Apply on BuiltIn

Travel Retail Sales Merchandiser - Overnight

Company:

Location: Itasca, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Restaurant Manager - Now Hiring

Company:

Location: Carbondale, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Restaurant Manager - Team Lead

Company:

Location: Rock Island, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Product Manager- Conversational AI (Your Aetna Virtual Assistant)

Company: CVS Health

Location: Springfield, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Maintenance Analyst

Company:

Location: Peoria, IL

Posted Feb 03, 2025

View Details Apply on The Muse

3rd Shift Millwright 10:45 PM to 7:00 AM

Company:

Location: Alsip, IL

Posted Feb 03, 2025

View Details Apply on The Muse

B2B Sales Account Executive

Company:

Location: Arlington Heights, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Team Manager

Company:

Location: Park Ridge, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Experienced Site-Civil Engineer

Company: Leidos

Location: Chicago, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Dekalb Restaurant Manager - Chili's

Company:

Location: DeKalb, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Industrial Mechanic (Assembly Line Maintainer) MUST BE OPEN TO ALL SHIFTS

Company:

Location: Alsip, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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