Exceptional Customer Service Jobs in Chicago, IL

64,944 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Chicago, IL area.

Unarmed Security Officer (Flex to Full Time)

Company: Unconquerable Security Solutions

Location: Chicago, IL

Posted Aug 19, 2025

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Facilities Maintenance Technician(WELDER)

Company: Central Transport

Location: Hillside, IL

Posted Aug 19, 2025

*Carpentry *– install floor tiles including ceramic and VCT, repair and hang metal/wood doors, masonry repairs, concrete repairs, drywall, and other trades.

Sr Lead Software Engineer

Company: Capital One

Location: Chicago, IL

Posted Aug 19, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Flex Security Officer

Company: American Heritage Protective Services, Inc.

Location: Chicago, IL

Posted Aug 19, 2025

Must have valid driver's license with 3+ years driving experience and reliable vehicle to use for employment. Assisting with restraining individuals who pose a…

Senior Program Manager – Agile (Digital Pharmacy)

Company: Chamberlain Advisors LLC

Location: Chicago, IL

Posted Aug 19, 2025

Bachelor’s degree in computer science, engineering, or related technical field (MBA or advanced degree preferred). PMP or PMI certification required.

Sous Chef

Company: LSG Sky Chefs

Location: Des Plaines, IL

Posted Aug 19, 2025

Experience: 3–5 years in commercial cooking or completion of a culinary apprenticeship or certification from a recognized culinary school.

Data Analyst - Insurance

Company: WAHVE

Location: Chicago, IL

Posted Aug 19, 2025

Compile and prepare data for customer analysis. *Experience* *working in a data analysis role in the insurance or financial services industry – *_*required*_.

Lead Software Engineer

Company: Capital One

Location: Chicago, IL

Posted Aug 19, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Senior Marketing Director

Company: Abt

Location: Glenview, IL

Posted Aug 20, 2025

Bachelor's degree in Marketing, Business Administration, or related field; MBA is a plus. The ideal candidate must have a broad background in all types of media…

Flex Security Officer-Downtown Chicago to Lake Forest

Company: P4 Security Solutions

Location: Chicago, IL

Posted Aug 19, 2025

Customer service and front desk reception. Contacting appropriate individuals (site supervisors, field management, etc.) as directed by site post orders or as…

Security Agent- Part Time

Company: Breakthru Beverage Group

Location: Cicero, IL

Posted Aug 19, 2025

Bachelor’s degree in related field and/or equivalent training and work experience. While performing the duties of this job, the employee is regularly required…

Global Practice Architect, Security, Google Cloud

Company: Google

Location: Chicago, IL

Posted Aug 19, 2025

You will orchestrate across numerous contributing teams including Solutions, Services, Partners, Product Engineering, Marketing, and GTM stakeholder…

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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