Exceptional Customer Service Jobs in Multiple Locations

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Looking for Exceptional Customer Service jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Multiple Locations area.

General Maintenance Mechanic

Company: Department of the Interior - Bureau of Reclamation

Location: Multiple Locations

Posted Nov 10, 2024

Reclamation is offering a career opportunity for a General Maintenance Mechanic in American Falls, Idaho, Emmett, Idaho, and Irwin, Idaho. The role involves meeting increasing water demands while protecting the environment. U.S. Citizenship or Nationality is required, along with a valid Class A CDL, and a successful pre-employment physical examination. No educational substitution for experience is allowed. The position is suitable for telework and offers a comprehensive benefits package.

Civil Engineer (Structural)

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Multiple Locations

Posted Nov 10, 2024

This is a Direct Hire Authority (DHA) solicitation for a competitive service position in the DoD. The vacancy is for a structural engineer role, with duty station determined at selection time. The position can be filled in Dallas, TX; Fort Worth, TX; Galveston, TX; Little Rock, AR; or Tulsa, OK. Requirements include a Professional Engineering (PE) license, a valid state driver's license, and one year of specialized experience in structural engineering, inspections, and technical policy guidance. A bachelor's degree in engineering or equivalent education/experience is required. Some federal jobs allow education substitution for experience, but not for this position.

Cook

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Nov 10, 2024

This job posting is for a position in the Nutrition and Food Service at the Veterans Affairs Medical Center in Gainesville, FL. The role involves preparing nutritious, high-quality meals for veterans. U.S. citizenship is required, and the position may involve a background check, drug testing, and a probationary period. No educational substitution is available for this position. The role supports telework and requires full COVID-19 vaccination. Eligible displaced VA competitive service employees may receive selection priority. A comprehensive benefits package is offered to federal employees.

Intake Technician (9-Month Register)

Company: Department of the Treasury - Internal Revenue Service

Location: Multiple Locations

Posted Nov 10, 2024

The text provides information about a job opening at the IRS. It outlines the requirements for the position, including U.S. citizenship, background checks, and specific work experience or education. The role involves preparing, reviewing, and verifying documents, processing transactions, and maintaining records. The job is not located at a single site, with vacancies in Covington KY, Dallas TX, Memphis TN, St. Louis MO, Ogden UT, and Seattle WA. The position is eligible for telework under certain conditions. The announcement is open for applications for the next 9 months, with cutoff dates for consideration. Benefits of a federal career are also mentioned.

Realty Specialist

Company: Department of the Army - US Army Civilian Human Resources Agency

Location: Multiple Locations

Posted Nov 10, 2024

The Army Fellows Program offers a promising career path for civilians, including training, educational opportunities, and no military obligation. Fellows can receive paid training, certifications, and rotational assignments. The program provides a competitive salary, with first-year earnings ranging from $51,207 to $74,110, increasing in subsequent years. Eligibility requires recent graduation, specialized experience, or superior academic achievement in relevant fields. Applicants must sign agreements, undergo a background check, and provide proof of U.S. citizenship. The position is part of the Construction, Engineering and Infrastructure Career Field, with potential for promotion and financial incentives.

Firefighter (Basic Life Support/Hazardous Materials Technician)

Company: Department of the Army - United States Army Installation Management Command

Location: Multiple Locations

Posted Nov 10, 2024

The job posting is for a firefighter position under Special Retirement Coverage (SRC) with potential age and retirement restrictions. The role involves firefighting, rescue operations, hazardous materials control, and training. It requires a valid state driver's license, various certifications (DoD Firefighter, EMT), and participation in a cardiovascular fitness program. The position involves shift work, overtime, and an uncommon 72-hour workweek. It's located in Socorro, NM, near White Sands Missile Range, offering on-post housing. The role is mission-essential and subject to drug testing and probation.

Fish and Wildlife Biologist

Company: Department of the Interior - U.S. Fish and Wildlife Service

Location: Multiple Locations

Posted Nov 10, 2024

The job posting is for a Fish and Wildlife Biologist position, GS-0401-11/12, located in Alamo or Corpus Christi, TX. The role involves working for the R2-Texas Coastal Ecological Services Field Office. The position requires U.S. citizenship, a resume with all required information, and possibly a valid state driver's license. Qualifications include a bachelor's degree or higher in relevant fields, or equivalent experience. For GS-11, one year of specialized experience or a Ph.D. is required. For GS-12, one year of specialized experience at GS-11 level is needed. Proof of education is mandatory, and foreign education must be evaluated by a specialized organization. The role is telework-suitable and may involve career transition assistance. Benefits include a comprehensive package for federal employees.

Director Office of Field Administration

Company: Department of Labor - Employee Benefits Security Administration

Location: Multiple Locations

Posted Nov 10, 2024

The U.S. Department of Labor's Employee Benefits Security Administration is seeking a candidate for a position, with location negotiable. Applicants must be U.S. citizens, meet technical and executive core qualifications, and have experience at a major management level. A background investigation and approval from OPM's Qualifications Review Board may be required. The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. No specific education requirement is stated.

Economic Development Representative

Company: Department of Commerce - Economic Development Administration

Location: Multiple Locations

Posted Nov 10, 2024

This job posting is for an Economic Development Representative role in the Economic Development Administration (EDA) of the Department of Commerce. The position requires U.S. citizenship, a background check, and possibly a probationary period. Specialized experience is needed, including providing technical assistance, analyzing investment proposals, and developing network relationships. No specific education requirement is stated. Additional information includes hiring authorities and benefits for federal employees.

IT CYBERSECURITY SPECIALIST (INET/INFOSEC)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Nov 10, 2024

This job announcement is open to all U.S. Citizens for a position in the Info & Tech Dir, Corporate Systems, Internal Systems, Lifecycle Tools & Reporting - ZTECD. The role requires IT-related experience with competencies in attention to detail, customer service, oral communication, and problem-solving. Specialized experience includes installing, configuring, testing, and maintaining IT applications. Volunteer experience is considered. The position requires a favorable suitability review and security clearance. New employees must pass E-Verify. The role is exempt from the Fair Labor Standards Act and offers benefits like health, vision, dental insurance, retirement benefits, and educational benefits.

Firefighter (Hazardous Materials Technician)

Company: Department of the Army - United States Army Installation Management Command

Location: Multiple Locations

Posted Nov 10, 2024

The job posting details a Firefighter position under Special Retirement Coverage (SRC) with potential age and retirement restrictions. The role involves firefighting, first-aid administration, and record-keeping. It requires a valid state driver's license, annual job performance test, and adherence to NFPA 1500. The position necessitates shift work, overtime, and mutual aid support. It involves lifting up to 50 lbs, use of personal protective equipment, and exposure to hazardous conditions. Prior to GS-07, certifications like Hazardous Materials Technician, Airport Firefighter, and EMT-Basic are required. The role involves a 72-hour workweek, including at least one 24-hour shift, and is subject to a one-year probationary period. The location is Socorro, NM, near White Sands Missile Range.

Supervisory Realty Specialist

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Multiple Locations

Posted Nov 10, 2024

This is a job posting for a Supervisory Realty Specialist position with the USACE Omaha District Real Estate Division. The role involves managing a large real estate program, coordinating budget requirements, managing financial resources, and developing project schedules. The position requires one year of specialized experience, travel 25% of the time, and submission of a Financial Disclosure Statement. US Citizenship is mandatory, and a one-year trial period may be required. Benefits include a comprehensive package, but PCS costs are not authorized.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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