Exceptional Customer Service Jobs in Multiple Locations

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Looking for Exceptional Customer Service jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Multiple Locations area.

Local Hire (IRC CA Local Government Administration Expert Specialist)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Multiple Locations

Posted Nov 09, 2024

The Federal Emergency Management Agency (FEMA) is seeking temporary local hires for disaster response and recovery efforts in Alpharetta, Augusta, Savannah, and Valdosta, Georgia. These local hires, typically residents of the affected areas, will aid in community recovery for 120 days. Key requirements include U.S. citizenship, successful completion of a background investigation, selective service registration for males born after 12/31/59, high school diploma or GED, and minimum age of 18. Applicants must demonstrate experience in collaborating with various partners, analyzing incident information, and reviewing technical documents for compliance. Benefits include health insurance, dental and vision coverage, flexible spending accounts, sick leave, holiday pay, and worker's compensation.

Realty Specialist

Company: Department of the Interior - Bureau of Land Management

Location: Multiple Locations

Posted Nov 09, 2024

The text describes a job opportunity with the Bureau of Land Management (BLM) located in Lake Havasu City, AZ and Yuma, AZ. The position is for 2 vacancies at the GS-07 or GS-09 level, requiring U.S. citizenship and completion of a background check. Qualifications include specialized experience in real estate management or relevant graduate education. The role involves on-site examinations, field inspections, and office work, with physical demands and varying work environments. The position offers a comprehensive benefits package and potential career advancement to GS-11.

Wildland Firefighter

Company: Department of the Interior - U.S. Fish and Wildlife Service

Location: Multiple Locations

Posted Nov 09, 2024

The U.S. Fish and Wildlife Service is seeking applicants for a Senior Firefighter position under Direct Hire Authority. This is a permanent career-seasonal 18/8 position with three vacancies in Burbank, WA or Othello, WA, and two in Colville, WA or Cheney, WA. Prior wildland firefighting experience is required, and applicants must meet IFPM qualification standards. The position involves strenuous physical duties, including fire suppression and prevention, and requires a valid driver's license and passing a medical examination. A supplemental pay increase of $20,000 or 50% of base pay per year is authorized under the Bipartisan Infrastructure Law. Federal benefits are offered.

Economist

Company: Department of Justice - Offices, Boards and Divisions

Location: Multiple Locations

Posted Nov 09, 2024

The Antitrust Division is seeking an Economist to join their team and contribute to matters of national importance. The role involves enforcing antitrust laws to protect economic freedom and opportunity. The ideal candidate should be a U.S. citizen, undergo a pre-employment security investigation, and pass a drug test. They must have a degree in economics with relevant coursework and experience. The position is full-time, non-supervisory, and subject to a one-year probationary period. The Division participates in the E-Verify program.

Management and Program Analyst (Customer Service Representative

Company: Department of the Treasury - Bureau of the Fiscal Service

Location: Multiple Locations

Posted Nov 09, 2024

The job posting is for a Management and Program Analyst (Customer Service Representative) position at the Bureau of the Fiscal Service, Division of Business and Project Management. The role involves managing all aspects of customer Interagency Agreements (IAAs), including preparing proposals for new and existing customers. The position requires accurate and complete descriptions/roles, performance metrics, and driver definitions. Key requirements include U.S. Citizenship or National status, a one-year probationary period, successful completion of a background investigation, and enrollment in Continuous Vetting with FBI's Rap Back service. The role offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement program, and flexible work schedules.

Supervisory Criminal Investigator

Company: Department of Homeland Security - Customs and Border Protection

Location: Multiple Locations

Posted Nov 09, 2024

This is a Direct Hire Public Notice for a GS-14 grade level position with the Department of Homeland Security, U.S. Customs and Border Protection, Office of Professional Responsibility, Investigative Operations Directorate. Locations available are Miami, FL and Los Angeles, CA. The role involves conducting criminal and administrative investigations, preparing detailed reports, and representing the agency. Requirements include U.S. citizenship, primary residency for at least three of the last five years, and passing a background investigation and/or polygraph. The position is a polygraph-required position and involves carrying a firearm and maintaining proficiency. A medical examination and drug test are also required. The role is eligible for Law Enforcement Availability Pay.

COMMUNITY PLANNER

Company: Department of the Air Force - Air Force Civilian Career Training

Location: Multiple Locations

Posted Nov 09, 2024

This text describes a formal Air Force intern position under the PALACE Acquire (PAQ) program, managed by the Air Force Personnel Center. The role is for a Civil Engineer and requires U.S. citizenship, potential relocation, and a minimum GPA of 2.95. Qualifications include a bachelor's degree in community planning or related fields, or a combination of education and experience. Knowledge in community planning, data analysis, and software use is necessary. The position may involve travel, shift work, and random drug testing.

Tax Examining Technician (12 MONTH REGISTER)

Company: Department of the Treasury - Internal Revenue Service

Location: Multiple Locations

Posted Nov 09, 2024

The text provides information about a job opening at the IRS. It outlines the requirements for the position, including U.S. citizenship, background checks, and specific work experience. The job involves researching and processing financial documents, reviewing information, and determining corrective actions on accounts. No federal experience is required, and education can be substituted for experience. The position is available in multiple locations across the U.S., with a 1-year probationary period and a standard work schedule of Monday to Friday, day shift. The salary range is based on locality pay tables, and the position is telework eligible under certain conditions. The announcement is open for applications for the next 12 months.

Licensed Practical Nurse (Open Continuous)

Company: Department of Health and Human Services - Indian Health Service

Location: Multiple Locations

Posted Nov 09, 2024

This job posting is for a Licensed Practical Nurse (LPN) position in an IHS hospital or health center in Oklahoma City. The position is open through an Open Continuous Announcement (OCA), allowing applications year-round. Eligible applicants are placed on a register and considered for vacancies. U.S. citizenship is required, and selectees must be vaccinated for measles, rubella, seasonal influenza, and COVID-19. A background check, fingerprinting, and E-Verify are necessary. The selected individual must obtain medical staff clinical privileges and may be subject to on-call hours. Qualifications include nursing experience and, for GS-4 and above, additional experience or education.

Realty Specialist

Company: Department of the Interior - Bureau of Land Management

Location: Multiple Locations

Posted Nov 09, 2024

The text describes job positions in the Colorado State Office, detailing salary ranges for GS-05 ($39,576 to $51,446) and GS-07 ($49,025 to $63,733) grade levels. It outlines the requirements for U.S. citizenship, background investigation, and drug screening. Candidates must not hold an active real estate license or have interests in Federal Lands. They must also be willing to travel, obtain a valid driver's license, and potentially telework. The role involves administrative, professional, or technical work, and requires either general or specialized experience, or an equivalent combination of education and experience. The position is a career ladder opportunity up to GS-11, with potential for non-competitive promotion. Volunteer experience is considered, and education must be from an accredited institution. The role involves sedentary work with occasional field duties, and varied working conditions.

GENERAL ATTORNEY

Company: Department of Defense - Defense Counterintelligence and Security Agency

Location: Multiple Locations

Posted Nov 09, 2024

DCSA-OGC is recruiting an attorney for a two-year developmental program, covering multiple practice areas such as contracting, administrative law, personnel security, counterintelligence, industrial security, and ethics. The attorney will rotate through four OGC sections, gaining experience and mentoring. After two years, the selected candidate will be placed in a specific OGC section, considering their preferences. Requirements include US citizenship, Selective Service registration for males born after 12-31-59, and current bar membership. The position is full-time, telework-eligible, and requires a first professional law degree (LL.B. or J.D.). The candidate must demonstrate specialized experience in legal practice, strategic thinking, technical credibility, and teamwork.

Local Hire (Emergency Management Specialist 2)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Multiple Locations

Posted Nov 09, 2024

The Federal Emergency Management Agency (FEMA) is seeking local hires in Augusta, Savannah, and Valdosta, Georgia to aid in disaster response and recovery efforts. These local hire employees, typically residents of the affected areas, assist in community recovery and help fellow citizens. The positions are temporary, with potential extensions based on disaster needs. Applicants must be U.S. citizens, pass a background investigation, and meet education or experience requirements. Benefits include health insurance, dental and vision coverage, flexible spending accounts, sick leave, holiday pay, and worker's compensation.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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