Exceptional Customer Service Jobs in Multiple Locations

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Looking for Exceptional Customer Service jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Multiple Locations area.

Construction Analyst

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Multiple Locations

Posted Dec 20, 2024

The role is for a Construction Analyst at the SBA's Damage Verification Center in Herndon, Virginia. The position involves verifying damage to various types of property and equipment at disaster sites across the US and its territories. The job requires US citizenship, a government travel card, favorable background check, and credit check. A valid driver's license may be necessary. The role requires completion of a one-year trial period. Qualifications include undergraduate or graduate education in related fields or relevant experience in construction, engineering, or building construction. Specialized experience of one year at the GS-05 level is also required.

Construction Analyst

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Multiple Locations

Posted Dec 20, 2024

The text describes a job opportunity for a Construction Analyst at the Small Business Administration's Damage Verification Center in Herndon, Virginia. The role involves verifying damage to personal, real, and business property and equipment at disaster locations across the US and its territories. The position requires US citizenship, a clean background check, and a valid driver's license. Qualifications include undergraduate or graduate education in fields related to construction, or relevant work experience. Specialized experience is required for GS-09 and GS-11 levels, with GS-11 needing a higher level of experience. Education can also be used to qualify, with a Master's degree required for GS-09 and a Doctorate for GS-11. The role offers a comprehensive benefits package.

Physician (Primary Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Dec 20, 2024

This is an open continuous announcement for a physician position at the VA, valid until September 30, 2025. Eligible applications are reviewed monthly, with additional referrals as needed. Requirements include U.S. citizenship, a medical degree from an approved institution, a full and unrestricted medical license, and completion of residency training. Proficiency in English is mandatory. A background/security investigation, probationary period, and physical examination are necessary. Vaccination against COVID-19 is required. The role involves serving a diverse patient population, with potential for physically demanding tasks.

IT SPECIALIST (ENTARCH)

Company: Department of the Navy - Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)

Location: Multiple Locations

Posted Dec 20, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, security clearance, and a pre-employment drug test. The position is covered under the Defense Acquisition Workforce Improvement Act and requires specialized experience in IT management. It may involve travel and is telework eligible. The position is in the Personnel Demonstration Project and is subject to certain pre-employment requirements.

ENGINEERING TECHNICIAN

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Multiple Locations

Posted Dec 20, 2024

This is a Direct Hire Authority (DHA) solicitation for a technician role in office engineering activities. The position involves supporting higher-grade personnel, executing functions of the construction resident field office, and performing technical duties related to construction contract work administration. The role requires a valid state driver's license, potential temporary duty travel up to 50% of the time, and may be subject to a suitability or fitness determination. Qualifications include either six months of general experience or specialized experience, or a combination of education and experience. Minimum qualifications vary between GS-04 and GS-05 levels.

FINANCIAL SYSTEMS SPECIALIST (CYBER)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Dec 20, 2024

This job announcement is for a U.S. Citizen to apply for the position of Info & Tech Director in Payroll Services, DMO & Uniques, DMO/DMR Data, IT-ZTBCC. The role requires U.S. citizenship, background investigation, and financial management certification. Specialized experience of one year is needed, including developing security plans for financial systems and risk management. The position is subject to DoD 8140 policy for foundational and residential qualifications. It requires a Level 2 Certification in the DoD Financial Management Program and may need a secret clearance.

Rangeland Management Specialist

Company: Department of the Interior - Bureau of Land Management

Location: Multiple Locations

Posted Dec 20, 2024

The Bureau of Land Management Nevada State Office is seeking to fill 10 vacancies in Tonopah, Winnemucca, Battle Mountain, or Elko Nevada. The positions offer a 20% relocation/recruitment incentive. U.S. Citizenship is required, and applicants must meet specific education and experience criteria. The role involves assisting with rangeland management projects, conservation, and resource management coordination. A bachelor's degree or higher in a related field is required, along with relevant work experience. The position is considered a career ladder opportunity with potential for non-competitive promotion. Telework is allowed, and the role involves working in various environments, including remote and isolated areas.

SUPERVISORY INDUSTRIAL SECURITY SPECIALIST

Company: Department of Defense - Defense Counterintelligence and Security Agency

Location: Multiple Locations

Posted Dec 20, 2024

DCSA's Industrial Security Office is seeking a Supervisory Industrial Security Specialist. The role involves leading, directing, managing, and integrating field office operations within the assigned Area of Responsibility (AOR). Key responsibilities include overseeing mission criteria and associated disciplines governed by the Industrial Security and Field Operations Directorates. The ideal candidate should have experience in managing the National Industrial Security Program (NISP), utilizing laws, regulations, policies, operational principles, and concepts associated with Industrial Security, Counterintelligence, Arms, Ammunition & Explosives (AA&E), Compliance, and Investigation. They must also demonstrate strong leadership, accountability, technical competence, and decision-making skills. The position is full-time, with occasional overtime and flexible tour of duty. It may involve a Permanent Change of Station (PCS) and requires obtaining and maintaining appropriate security clearance.

Rangeland Management Specialist

Company: Department of the Interior - Bureau of Land Management

Location: Multiple Locations

Posted Dec 20, 2024

The Bureau of Land Management in Nevada is hiring for 10 vacancies in Tonopah, Winnemucca, Battle Mountain, or Elko. The positions offer a 20% relocation/recruitment incentive and promotion potential up to GS-11. The role requires U.S. citizenship, background investigation, and specific education or experience in range management. Telework is allowed, and the work is primarily sedentary with occasional fieldwork in remote areas.

Project Specialist (Tribal Liaison)

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

The Project Specialist (Tribal Liaison) position is open for the Land and Water Conservation Fund, State & Local Assistance Program and Urban and Recreation Recovery Program. The role involves building and sustaining relationships with tribal and Native Hawaiian Organizations. The position is open to the first 75 applicants until 01/02/2025. U.S. Citizenship is required, and the role involves potential travel and training. Qualifications include specialized experience in implementing NPS tribal policies, working on US-Native American history, and written communications. For GS-12, additional experience in collaboration, coordination, and environmental compliance review is required.

ADMINISTRATIVE SPECIALIST

Company: Department of the Navy - Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)

Location: Multiple Locations

Posted Dec 20, 2024

This is a public notice for anticipated vacancies in the Department of the Navy. Interested applicants must follow the 'How to Apply' section as applications won't be accepted through this flyer. The position requires US citizenship, suitability for federal employment, participation in direct deposit, and passing an E-Verify check. It may involve travel, requiring a government credit card and security clearance. Specialized experience is needed, varying by position level (NO-02 to NO-04). Education requirements range from a bachelor's degree to a Ph.D. The position offers comprehensive federal benefits and may include relocation incentives. Veteran's preference does not apply.

Maintenance Worker

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

The text describes a job opening for a Maintenance Worker position in the National Park Service, with an anticipated entry on duty in April 2025. The position requires U.S. citizenship, a background investigation, and various skills including carpentry, painting, electrical, plumbing, and problem-solving. Applicants must be at least 18 years old, or meet certain conditions if under 18. The job involves operating a motor vehicle, wearing a uniform, and potential on-call work. No relocation expenses are provided. Volunteer experience is considered, and CTAP/ICTAP eligible individuals are encouraged to apply. The position does not allow for substitution of education for experience.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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