Exceptional Customer Service Jobs in Multiple Locations

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Looking for Exceptional Customer Service jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Multiple Locations area.

IT SPECIALIST (APPSW)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Dec 20, 2024

This job announcement is open to all U.S. Citizens for a position in the Defense Finance and Accounting Service (DFAS). The role is located in the Info & Tech Dir., Payroll Services, Civilian Pay, DCPS Production Control -ZTBAD. The position requires IT-related experience with competencies in attention to detail, customer service, oral communication, problem-solving, and specialized experience in software development and system lifecycle management. New employees must pass E-Verify and a favorable suitability review for a security clearance. The role offers comprehensive benefits, including health, vision, dental insurance, retirement benefits, paid time off, and educational benefits. A one-year probationary period may be required.

Contract Specialist

Company: Department of Defense - National Geospatial-Intelligence Agency

Location: Multiple Locations

Posted Dec 20, 2024

Contract Specialists at NGA plan and manage acquisitions, interacting with customers to develop and implement acquisition strategies. They solicit, evaluate proposals, negotiate contracts, and administer them, including monitoring performance and resolving issues. Employment requires U.S. citizenship, Top Secret security clearance, a polygraph test, and the ability to pass drug tests. A two-year probationary period and direct deposit are also mandatory. The role involves non-executive pay bands, annual performance evaluations, and potential base pay increases or bonuses. Veterans' preference applies to preference eligible candidates. Mandatory qualifications include experience interpreting policy for legal compliance, reviewing and managing various contract types, and creating contract modifications. A Bachelor's degree and DAWIA Certification in Contracting are required, with additional desirable qualifications including acquisition planning, cost/price analysis, and specific certifications.

Seasonal Motor Vehicle Operator

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

This is a continuous vacancy announcement for a position requiring U.S. citizenship, a valid driver's license, and the ability to operate motor vehicles. The role involves driving, maintaining equipment, and possibly working on-call, evenings, weekends, holidays, overtime, and shift work. Occupancy of government quarters may be required. Applicants must be at least 18 years old or meet certain educational criteria. Qualifications include the ability to drive safely, interpret instructions, operate safely, and maintain work practices. Volunteer experience is considered. The position may be filled through ICTAP/CTAP clearance for current federal employees. No educational substitution for experience is allowed for Wage Grade positions.

Arborist (Motor Vehicle Operator)

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

The text outlines the requirements and conditions of employment for a first-time federal government (civil service) appointee. Key points include mandatory background investigation, Selective Service Registration for males, drug testing, driving license requirement, uniform adherence, potential for on-call work, trial period, travel, and government charge card usage. The position demands physical exertion, lifting up to 75 pounds, and exposure to harsh weather conditions. It's inherently dangerous, with potential for serious injury or death. Benefits include a comprehensive package, but the overall tone is negative due to stringent requirements and risky working conditions.

Seasonal Tractor Operator

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

This job posting is for a seasonal position within the Gateway National Recreation Area, with an anticipated start date of May. The role requires U.S. citizenship, background investigation, and Selective Service registration for males. The successful candidate will operate motor vehicles, wear a uniform, and potentially live in government housing. Knowledge and ability in operating tractors and related equipment is required. The position offers a comprehensive benefits package as part of a U.S. government career.

Laborer (MVO)

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

This is a continuous vacancy announcement for a position requiring U.S. citizenship, background investigation, and a valid driver's license. The role involves operating a motor vehicle, wearing a uniform, and potentially working on-call, evenings, weekends, holidays, overtime, and shift work. Qualifications include the ability to interpret instructions, use and maintain tools, and demonstrate dexterity and safety. Volunteer experience is considered. The position may require occupancy of government quarters and working in various weather conditions. A comprehensive benefits package is offered to federal employees.

IT SPECIALIST (SYSANALYSIS)

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Multiple Locations

Posted Dec 20, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as applications won't be accepted through the flyer. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration, and security clearance. The role involves IT/Cybersecurity work, potential travel, and training. Qualifications include IT experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. GS-9 requires one year of specialized experience at GS-7 level, while GS-7 requires GS-5 level experience. Alternative education qualifications are provided for both GS-9 and GS-7. The position is covered by the Department of Defense Priority Placement Program and uses direct hire authority.

Natural Resources Specialist (Tribal Planner)

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Multiple Locations

Posted Dec 20, 2024

This job posting is for a Tribal Planner position within the United States Department of Agriculture (USDA), Farm Production and Conservation (FPAC), Natural Resources Conservation Services (NRCS). The role involves assisting in developing and carrying out a coordinated natural resources conservation program tailored to tribes. The position requires a Bachelor's or higher degree in related disciplines, or a combination of education and experience. Specialized work experience is necessary for GS-9 and GS-11 levels. The role offers comprehensive benefits and potential for career development.

Lender Relations Specialist

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Multiple Locations

Posted Dec 20, 2024

The Small Business Administration's Syracuse District Office is seeking a candidate for a position providing technical guidance and assistance to lenders, small businesses, and resource partners. The role involves increasing access to capital and optimizing SBA programs. Qualifications include specialized experience in commercial loan proposal development, marketing lending programs, conducting training, and using software applications. Alternatively, a Ph.D. or equivalent doctoral degree can be substituted for GS-11. This is a bargaining unit position with AFGE Local 228, and telework may be available.

Laborer

Company: Department of the Interior - National Park Service

Location: Multiple Locations

Posted Dec 20, 2024

This announcement pertains to multiple seasonal Laborer positions with the U.S. government. It's an open continuous vacancy, with applicants being referred periodically. The first cut-off date is January 11th, 2025. Requirements include U.S. citizenship, background investigation, Selective Service registration, and Direct Deposit participation. The role involves wearing a uniform, potential on-call work, and working with heavy objects. Volunteer experience is considered. Special priority rights apply to CTAP/ICTAP eligibles. No education substitution for experience. The role offers comprehensive benefits and may involve working in various conditions. Employment can be terminated at any time.

Health System Specialist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Dec 20, 2024

The Health System Specialist - Associate Director Innovations role supports the Deputy Director of Special Projects, overseeing VHA's National Strategy for Preventing Veteran Suicide and SP NOW initiative. The position requires U.S. citizenship, completion of an online assessment, and participation in vaccination programs. Qualifications include time-in-grade, education in hospital administration, public health administration, or related fields, and specialized experience in health care administration. Preferred experience includes translating clinical research into practice.

Civil Engineer

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Multiple Locations

Posted Dec 20, 2024

The Federal Energy Regulatory Commission (FERC) has been ranked among the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The Civil Engineer position is in the Office of Energy Projects. Requirements include U.S. Citizenship, a probationary period, background investigation, and meeting all eligibility and qualification requirements. The position necessitates specialized experience in civil engineering disciplines. Transcripts are required. FERC is also recognized for its diversity, effective leadership, work-life balance, and offers telework and workplace flexibilities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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